Corporate Trainer
About this role
About ePromos
ePromos Promotional Products, LLC, has been a leading industry distributor in the promotional space for over 20 years! Our award-winning website combined with our sales strategy, service capabilities and enterprise level solutions consistently set us apart.
As a remote-first company, ePromos embraces flexibility, collaboration, and continuous improvement. Our team is composed of passionate professionals who thrive in a fast-paced, performance-driven culture where ideas are valued and innovation is encouraged. Our values are strong with a deep-rooted emphasis on giving back as part of our ePromos Cares mission.
At ePromos, we don’t just sell products—we help build brands. Join us and be part of a company that’s redefining the promotional marketing space through strategic thinking, bold creativity, and a people-first approach.
BASIC FUNCTION SUMMARY:
The Corporate Trainer is responsible for designing, delivering, and evaluating practical learning programs and resources that strengthen employee capability, operational consistency, data integrity, customer experience, and cross-functional collaboration. This role supports Sales, Operations, Marketing, Merchandising, and other business functions as needed.
The Corporate Trainer translates company standards, systems, workflows, and standard operating procedures into practical learning experiences for new and existing employees. Our Corporate Trainer will partner with managers, functional leaders, and subject-matter experts to identify training needs, develop learning content, facilitate instruction, and evaluate learning effectiveness. The role will maintain accessible, engaging training materials and learning resources within appropriate platforms, reflecting the value of organized, practical, and user-friendly internal content.
The following duties are not intended to serve as a comprehensive list of all duties required for this position. The job description is a summary of the major duties and responsibilities. This role may not be required to perform all duties listed and may be expected to perform additional duties as requested.
ESSENTIAL FUNCTIONS: Duties, Skills, Responsibilities, and Expectations:
Training & Development
- Lead and coordinate the company’s day-to-day training and development efforts by partnering with functional leaders and subject-matter experts to identify training needs, skill gaps, and knowledge gaps.
- Develop and facilitate instructor-led, virtual, self-paced, and on-the-job training for new and existing employees.
- Create role-based onboarding plans, training pathways, refresher training, job aids, process guides, knowledge checks, and assessments tailored to different roles and audiences.
Training Content & Business Processes
- Develop, organize, maintain, and deliver training content across key company systems, processes, and business functions.
- Partner with subject-matter experts to translate company processes and SOPs into clear, practical, and effective learning resources.
- Training areas may include brand standards, data standards, sourcing, order processing, NetSuite, security, sales processes, company-wide processes, Jira, Confluence, and cross-functional workflows.
Training Effectiveness & Continuous Improvement
- Coordinate training sessions, workshops, coaching opportunities, process reviews, and assessments while monitoring participation, completion, knowledge checks, feedback, and other applicable training metrics.
- Evaluate training effectiveness using employee and manager feedback, operational metrics, quality findings, and recurring process issues. Identify opportunities to improve training content, learning delivery, process understanding, and knowledge retention.
Employee & HR Support
- Serve as a member of the HR team and provide day-to-day support to employees and managers on general HR training questions, processes, and resources.
- Serve as a first point of contact for routine HR training inquiries, provide guidance within established HR processes, and direct employees to the appropriate HR resource when additional support or expertise is needed.
- Support HR tickets and employee requests through timely follow-up, documentation, and resolution.
Employee Experience & Culture
- Support employee engagement, culture, and employee experience initiatives in partnership with the HR team. Assist with communications, employee programs, recognition initiatives, events, and other activities designed to strengthen employee connection and engagement.
- Help ensure employees have access to clear, consistent, and easy-to-understand information about company programs, processes, and resources.
HR Administration & Compliance
- Support the HR team with maintaining accurate employee records, HR documentation, and required files. Assist with HR reporting, audits, compliance activities, and other administrative processes as needed.
- Maintain confidentiality and exercise appropriate discretion when handling sensitive employee, payroll, benefits, and company information.
Cross-Functional Partnership
- Build strong working relationships with managers, functional leaders, subject-matter experts, and employees across the organization.
- Partner with departments to understand business needs, translate operational knowledge into effective training, and promote consistent understanding and execution of company processes and expectations.
- Participate in HR projects and organizational initiatives that support employee development, process improvement, compliance, culture, and the overall employee experience.
- Take on additional HR, training, and organizational projects as needed based on company priorities and evolving business needs.
SUCCESS MEASURES:
Success in this role will be demonstrated through measurable improvements in training effectiveness, employee readiness, process adoption, and knowledge accessibility, including:
Training programs are delivered on schedule with strong participation and completion rates for assigned audiences.
New hires and employees transitioning into new responsibilities demonstrate improved readiness and proficiency within expected timeframes.
Employees demonstrate understanding of key processes, systems, and expectations through knowledge checks, assessments, demonstrations, or other appropriate measures.
Participant and manager feedback reflects that training is practical, relevant, accessible, and applicable to day-to-day responsibilities.
Training contributes to improved adoption and consistent use of company systems, workflows, SOPs, and required processes.
Training initiatives contribute to reductions in recurring errors, data-quality issues, process gaps, and avoidable rework where training is identified as a contributing factor.
Training materials, job aids, and resources are current, organized, searchable, and maintained in the appropriate knowledge-management platform.
Managers and subject-matter experts actively engage with the Trainer to identify needs, develop content, reinforce learning, and evaluate effectiveness.
Training programs are regularly reviewed and adjusted based on learner feedback, manager input, business metrics, process changes, and identified knowledge gaps.
MINIMUM REQUIREMENTS:
- Bachelor’s degree in Learning and Development, Human Resources, Business, Communications, Organizational Development, or a related field;
- 3+ years of experience in corporate training, learning and development, operations training, sales enablement, HR, supply chain, or a related business function.
- Experience supporting both customer-facing and operational teams in a fast-paced business environment.
- Demonstrated ability to design and facilitate engaging adult-learning programs for diverse employee populations.
- Strong working knowledge of instructional design principles, adult learning methodologies, assessment development, and training evaluation.
- Experience developing and maintaining SOPs, process documentation, job aids, and knowledge-management resources.
- Proficiency with Microsoft Office, presentation tools, and virtual training platforms.
- Strong facilitation, presentation, written communication, organizational, and project-management skills.
- Ability to translate detailed systems, process, and policy information into clear and practical learning content.
- Ability to build credibility and productive partnerships with individual contributors, managers, executives, and subject-matter experts.
WORKING CONDITIONS:
- Position is fully remote to the US only
- Ability to accommodate multiple time zones with primary ET (EST/EDT)
- Dedicated workspace and high-speed internet
- Frequent video conference/email/chat
PHYSICAL DEMANDS:
- Maintaining a stationary position for up to 80% of the workday
- Consistently operate a computer and other productivity equipment, including keyboard, webcam, and document scanner
- Clarity of vision of 30” or less
- Ability to perceive sound in the capacity of oral communication
- Exertion of up to 10 lbs. of force as related to the lifting or moving of objects
We are an Equal Opportunity Employer!
ePromos is committed to creating a diverse workplace environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
We do not accept resume submissions from third party recruiters.
Originally posted on Himalayas