Compliance Auditor | AU Life Insurance
About this role
Location:
Quick facts
- ₱75,000 – ₱85,000 per month
- 100% work from home, Philippines
- Monday to Friday, 6:00 AM – 3:00 PM PHT
- Full-time, permanent Philippine employment with Offshore 24/7, supporting an established Australian business
- Start: as soon as possible
Join an Australian life insurance group as a Compliance Auditor, working from home on a permanent, full-time Philippine contract. You’ll review the insurance applications, written communications and call recordings that Authorised Representatives (ARs) submit, check them against the compliance scorecard, and turn what you find into practical coaching for the advisers.
This role suits someone who already scores calls or customer files against a compliance standard and is comfortable giving firm, constructive feedback.
Why this role is worth having
You’ll see how advice is audited from end to end: you’ll validate the work of an offshore audit team, spot recurring breaches across the network, and report trends to the compliance team and the Compliance Committee. You’ll also help prepare and present monthly training drop-ins for the advice team, and help improve the audit scorecard and process over time.
What you’ll be doing
- Review insurance applications submitted by ARs, including written communications and call recordings.
- Review audits completed by the offshore audit team and validate their findings against the compliance scorecard, giving feedback and calibration support so audit quality stays consistent.
- Update scorecards and feedback where needed, then finalise and submit audits within agreed service levels, with no finalisation task older than 10 days.
- Log remediations, follow them up and escalate aged or unresolved items with ARs.
- Identify trends and recurring breaches across ARs and licences, and report them to the compliance team and the Compliance Committee.
- Coach ARs day to day, on trends and on ad hoc issues, both verbally and in writing.
- Help prepare and present monthly training drop-ins for the internal advice team and the wider AR network.
- Review internal and client-facing documents such as FSGs, scripts and templates for regulatory accuracy and clarity, and contribute to audit reporting, data accuracy and improvements to the scorecard.
You’ll work in a CRM, 3CX call recordings, SharePoint and Microsoft 365 (Excel, Word, Outlook and Teams).
Requirements
What you’ll need
- At least 2 years of experience listening to recorded calls or checking customer files and scoring them against a compliance, regulatory or QA scorecard.
- Hands-on experience giving written or verbal feedback or coaching to people based on your own audit or QA findings.
- Strong attention to detail, and the ability to listen critically to calls and assess conduct, disclosures and client outcomes.
- Clear, constructive written feedback that is firm on substance and encourages improvement.
- Confidence speaking with ARs, including in challenging conversations about poor adherence.
- Good organisation and time management.
- RG 146 or a relevant compliance qualification, or willingness to complete one.
- Availability to work Monday to Friday, 6:00 AM – 3:00 PM PHT.
Nice to have
- Experience in Australian life insurance or financial advice compliance.
- Familiarity with life insurance products, and knowledge of the difference between general and personal advice.
- Knowledge of specific insurer products (for example TAL, Zurich, AIA, ClearView, NEOS).
- Experience designing or delivering compliance training.
- Experience building or refining audit scorecards or compliance frameworks.
- Data and reporting skills, such as Excel pivot tables and dashboards.
Benefits
What’s on offer
Offshore 24/7 has been placing professionals with international businesses since 2008, with 500+ professionals placed. You are employed by Offshore 24/7 on a local Philippines employment contract with real job security, backed by a 4.9/5 rating on Glassdoor and 5.0 on Google. We provide ongoing training and coaching of our own, with reviews at 1, 3, 5 and 12 months.
Benefits
- ₱75,000 – ₱85,000 per month
- 100% work from home
- Full-time, permanent Philippine employment with Offshore 24/7, supporting an established Australian business
- Monday to Friday, 6:00 AM – 3:00 PM PHT
- Complete WFH equipment provided — company laptop and all equipment required for your role
- HMO coverage from Day 1
- 20 days paid leave per year — 15 annual leave + 5 sick leave, accruing from Day 1
- 13th month pay
- Government-mandated benefits
- Annual rate and performance review
- Comprehensive training and ongoing professional development
- Regular staff events and team activities
If you have at least 2 years of scoring calls or files against a compliance standard, have coached people on what you found, and can work 6:00 AM – 3:00 PM PHT, we’d like to hear from you.
Details
Originally posted on Himalayas
