Communications Specialist III

Category: Communications

Location:


ob Description
Communications Specialist III (Change & Communication Lead)
Requisition ID: RQ00299
Department: SNB – Business Applications
Location: Fredericton, New Brunswick, Canada
Work Model: Remote (Candidate must reside in Canada)
Engagement Type: Contract

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Overview
Service New Brunswick (SNB) is seeking an experienced Communications Specialist III / Change and Communication Lead to support the CAMA Renewal and Valuation Enhancements Solution (CRAVES) Deployment Project.
The successful candidate will play a critical role in planning and executing organizational change management, communications, and stakeholder engagement strategies to support the successful deployment of a modern SaaS-based property assessment system across the province. 00299 - SoW - Flextrack - CCM L…
This role involves working closely with project teams, stakeholders, and government departments to ensure smooth adoption of new systems and processes while minimizing organizational disruption.

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Key Responsibilities
Change Management & Strategy

• Develop and implement a comprehensive change management strategy and communication plan aligned with project objectives.
  
• Lead change initiatives across the organization from planning through implementation.
  
• Identify potential resistance to change and develop mitigation strategies.
  
• Ensure all change management activities align with SNB’s Project and Change Management Framework.
  

Communications & Stakeholder Engagement

• Develop and deliver clear and targeted communications to internal and external stakeholders.
  
• Prepare materials such as presentations, newsletters, digital brochures, and project updates.
  
• Facilitate workshops, consultations, focus groups, and stakeholder meetings.
  
• Maintain a stakeholder register and conduct impact assessments for affected groups.
  

Training & Adoption

• Design and execute training programs and workshops to support system adoption.
  
• Develop training materials and deliver sessions in English and French.
  
• Coach internal SNB staff on change management practices to build internal capabilities.
  

Project Support & Governance

• Maintain project documentation and collaboration platforms (e.g., SharePoint).
  
• Monitor project progress and communicate updates to stakeholders.
  
• Track risks related to change management and maintain the risk register.
  
• Evaluate adoption metrics and report on performance indicators.
  

Requirements

Required Qualifications
Education

• Bachelor’s degree in Communications, Business Administration, Organizational Change Management, or a related field.
  

Experience

• Minimum 6 years of change management experience in multi-year projects.
  
• Demonstrated experience in enterprise-level change and communication management in the public sector.
  
• Experience supporting large digital transformation initiatives.
  
• Experience working with provincial or federal property assessment divisions in transformation projects.
  

Certifications

• Prosci Change Management Certification or equivalent professional certification.
  

Technical Skills

• Strong experience with Microsoft 365 tools including:
  
• Word
  
• Excel
  
• PowerPoint
  
• SharePoint
  
• Forms
  
• Familiarity with digital collaboration tools such as:
  
• Microsoft Teams
  
• Zoom
  
• Miro
  

Language Requirement

• Full professional proficiency in both English and French.
  

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Preferred Experience

• Experience leading organization-wide change initiatives across multiple large projects.
  
• Experience with Tyler Technologies CAMA solutions in government environments.
  
• Strong background in stakeholder engagement and communication strategies in large-scale IT transformation programs.
  

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Contract Details

• Duration: April 1, 2026 – March 31, 2029 (745 days)
  
• Extension: Possible extension of up to 250 additional days
  
• Work Schedule: Monday – Friday, 8:15 AM – 4:30 PM AST
  
• Work Location: Remote (must reside in Canada)
  
• Travel: Occasional travel to New Brunswick may be required.
  

Details

Originally posted on Himalayas