Collections Officer
Smart Apartment Data · Philippines · 600 – 650 · posted today ago
Listing supplied by Himalayas. 101 Careers did not originate this post and applications are handled by the employer.
About this role
About the Role
We’re looking for an experienced Collections Officer who can confidently follow up on overdue accounts and work with US-based customers.
You should be persistent and firm without being aggressive, with strong English communication and follow-through.
What You'll Do
- Manage a portfolio of delinquent/overdue accounts
- Make outbound calls and send emails to follow up on outstanding payments.
- Handle customer objections and payment delays professionally.
- Follow up consistently on payment commitments.
- Maintain accurate records and next steps.
- Work toward daily and weekly collections targets and KPIs.
Requirements
What We're Looking For
- 2+ years of hands-on experience in a dedicated collections role, including experience handling U.S./international customer accounts. (Collections Officer, Collections Specialist, Collections Agent, or Collections Representative) — actively working overdue accounts, negotiating payment arrangements, and managing a delinquent portfolio.
- Strong spoken and written English.
- Comfortable with high-volume outbound calls.
- Clear, direct, and concise communicator.
- Firm, persistent, and professional.
- Strong follow-through and accountability.
- Comfortable working with targets and performance metrics.
This Role Is Not a Fit If:
- Your background is Accounts Receivable, Billing, Credit Analyst, or Credit Controller without a standalone Collections title
- Your "Collections" title involved mostly clerical, reconciliation, or data-entry duties rather than actively working overdue accounts and negotiating payments
Benefits
We offer:
- $600 to $650/month, depending on relevant experience and demonstrated collections expertise.
- Philippines-based candidates only.
- Fully remote
Originally posted on Himalayas