Client Delivery Manager

Buckhill · Croatia · £55k – £65k · posted today ago

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About this role

Buckhill is a global technology company with offices in the UK and Croatia. As a strategic technology partner to the London Market, we deliver modern insurance solutions through agile, cross-functional delivery teams leveraging AI capabilities, a growing partner ecosystem, and a culture rooted in innovation and collaboration. We support continuous learning and invest in the growth of our Bucks, fostering an environment where people thrive. With the option for remote work, we’ve expanded our global footprint, building a diverse and multicultural team making a real impact.

As a Client Delivery Manager at Buckhill, you are the operational heartbeat of the Product Management team - working at the heart of one of the London Market’s growing InsurTech environments. Where the Product Owner owns the what and why, you own the how and when, ensuring that the right things get built in the right order, at pace, and to a high standard.

You are the primary operational leader within the delivery team, running Agile ceremonies, managing dependencies, clearing blockers, and keeping delivery on track across sprints and releases. You are accountable for the team’s rhythm, their wellbeing, and their output. While you don’t need to be an insurance expert, you will quickly build familiarity with the domain - understanding enough about how insurance processes and client environments work to ask the right questions, manage the right risks, and communicate credibly with clients and stakeholders.

This role sits at the heart of Buckhill’s delivery framework. You work hand in hand with the Lead Product Owner (who owns the roadmap and backlog) and the Technical Team Leads (who own technical design and quality).Buckhill’s primary product, C2MS, is delivered as a PaaS solution. Understanding the implications of platform-level delivery - including tenant environments, shared infrastructure, and controlled release management - is a core part of this role.

This role is based in the United Kingdom and requires the successful candidate to be located in the UK and eligible to work without visa sponsorship.

Salary Ranges

Croatia: €2.9k - €3.4k (Gross 1, monthly)
Croatia: €34.8k- €40.8k (Gross 1, annual)
United Kingdom: £55k - £65k (Gross, annual)
Europe, outside of Croatia: €36.4k - €52.2k (Gross 2, annual)
Africa & Sri Lanka: €36.4k - €47.5k (Gross 2, annual)
Rest of the world: €36.4k - €61.7k (Gross 2, annual)

Responsibilities

Own and run Agile delivery ceremonies - sprint planning, refinement, daily stand-ups, retrospectives, and sprint reviews.
Manage the sprint backlog alongside the Lead Product Owner, ensuring stories are well-scoped, estimated, and ready for development.
Track sprint progress, identify risks and blockers early, and resolve or escalate them quickly.
Manage delivery against commitments - monitoring velocity, capacity, and scope to keep sprints and releases on track.
Own the release management process, coordinating across development, QA, DevOps, and Solutions to ensure smooth, predictable deployments. Given the PaaS nature of C2MS, this includes managing the impact of platform-level releases across tenant environments and coordinating client communications ahead of deployments.
Act as the primary delivery-side point of contact for clients - managing escalations, communicating proactively on delivery status and release timelines, and ensuring client concerns are resolved or formally tracked.
Coordinate client onboarding from a delivery perspective, ensuring platform environments are provisioned, tested, and handed over to clients on schedule and to agreed quality standards.
Support and lead the team day to day - removing friction, facilitating communication, and creating the conditions for high performance.
Maintain clear, timely reporting on delivery progress, quality metrics, and risks for internal stakeholders and client-facing updates.
Manage dependencies across teams, including Scrum of Scrums participation where relevant.
Actively manage RAID (Risks, Assumptions, Issues, Dependencies) throughout delivery.
Collaborate with the Lead Product Owner on roadmap planning, helping translate strategic priorities into executable sprint plans.
Build enough working knowledge of insurance and InsurTech client environments to communicate effectively with clients and manage delivery risk in context.
Contribute to the continuous improvement of Buckhill’s delivery framework and ways of working.
Monitor and report on client satisfaction indicators related to delivery quality, feeding insights back to the Lead Product Owner to inform backlog prioritisation and continuous improvement.
Using AI in the day-to-day running of delivery (sprint reporting, meeting summaries, documentation, backlog hygiene, status updates) to cut admin load
Spotting where AI removes friction, trialling it, and spreading what works across the Product Management function
Applying AI within internal AI usage and data handling policies, particularly around client data

Requirements

Experience:

3-5 years in a Delivery Manager or Project Manager role within a software delivery organisation.
Proven experience running Agile/Scrum ceremonies and managing delivery cadence across cross-functional teams.
Experience managing delivery in a B2B software environment;
- PaaS delivery experience is preferred given the platform nature of Buckhill’s products, while SaaS delivery experience is also relevant
- Exposure to insurance, InsurTech, FinTech, or regulated industries is a strong advantage.
Strong people skills - able to lead, motivate, and support a diverse, remote-first team.
Comfortable with delivery metrics, sprint reporting, and stakeholder communication.
Confident managing competing priorities and making pragmatic decisions under pressure.
Demonstrable use of AI tools in a professional delivery setting, with a view on where they help and where they don't
Evidence of having improved a team's way of working through AI, not just personal use
Comfortable where AI tooling changes frequently, and willing to revisit established processes as capability improves

Skills & Qualifications:

Scrum Master certification (PSM I or CSM) preferred.
Experience with Jira and Confluence as core delivery tooling.
Familiarity with release management and basic CI/CD concepts is an advantage.
Bachelor’s degree in a relevant field, or equivalent professional experience.
Practical fluency with AI tools and how to apply them to delivery work such as reporting, documentation, and summarisation, alongside sound judgement on their limitations and where human review remains necessary.