Client Claims Director

📣 We're Hiring: Client Claims Director
💼 Business Segment: Broadspire

🌍 This is an exciting opportunity to join a global leader in claims management and make a meaningful impact through your expertise.

✅ Why Join Crawford & Company?
💼 Excellent Crawford Benefits that Empower Financial, Physical, and Mental Wellness
💰 Generous Employee Referral Bonus Program

🛍️ Access to Multiple Employee Discounts

🔍 Role Overview:
✅ Serve as the primary claims liaison for a designated client, driving program enhancements, client-specific directives, and claims process improvements.
✅ Partner with Adjusters, Team Leaders, Team Managers, and Service Center Managers to enhance claim quality, staffing strategies, operational efficiency, and claim outcomes.
✅ Monitor claim performance through analytics, ensuring compliance with client Special Handling Instructions, Best Practices, and service expectations.
✅ Oversee claim operations, including investigations, reserve management, workflow optimization, litigation management, and claim file audits.
✅ Coach and educate claim staff on customer service, technical claim handling, supervision standards, reserve controls, data accuracy, and quality results.
✅ Manage client reporting and statistical data while ensuring effective utilization of Medical Management Services, Subrogation Vendors, SIU Services, Attorneys, and other program resources.

Originally posted on Himalayas