Chief of Staff Director

About Nerdio

At Nerdio, our mission is to simplify the lives of IT professionals and maximize their Microsoft cloud and end user computing investments.

We support organizations of all sizes looking to deploy, manage, and cost-optimize native Microsoft technologies. We partner with Enterprises and Managed Service Providers all over the world to add value on top of their existing native Microsoft investments like Azure Virtual Desktop (AVD), Windows 365, and Microsoft Intune.

Created in 2016, Nerdio has always taken a market-leading and collaborative approach to cloud deployment and management. In fact, our product roadmap is greatly influenced by the regular feedback we receive from having seen companies deploy AVD into production environments several thousand times using Nerdio technology.

Today, Nerdio is used in over 50 countries by more than 15,000 organizations of every size and vertical. We’re committed to delivering exceptional service and support, which starts with identifying and supporting the best staff possible.

We are a fast-moving, nimble company looking for individuals who are collaborative, empathetic, driven and who love to move at the speed of light. If you want to be part of the AVD transformation that Microsoft and Nerdio are leading, then we want to speak with you.

About the role

Nerdio has an incredible opportunity for a hard-charging, rigorous, "learn it all" individual to partner closely with our President and Co-Founder. This is a front-row seat to how a fast-growing software company actually gets run. You will help drive and implement the biggest decisions in our GTM organization and be in a role with significant accountability and visibility into your decisions.

As Chief of Staff, GTM, you will own the rhythm of the business for Nerdio's entire Go-To-Market organization. The operating cadence, the metrics, the meetings and the follow-through that keep a fast-moving team pointed at the same goals. You'll prepare for and advise on our most important customer and partner engagements. You'll also work hand in hand with Revenue Operations, Finance, HR, IT and Sales leadership to make the whole GTM engine run better.

You will report to Nerdio's President and GTM leader. Your job is to turn strategy into focused priorities, processes that scale, and results we can measure. You'll be a core member of the GTM team’s Leadership Team and will work to get leaders aligned and clear out whatever is slowing us down across the customer journey. Removing friction and speeding up processes needs to be your superpower.

The ideal candidate loves figuring things out and crossing items off lists. You dig into a messy situation, form a point of view, and walk in with a clear recommendation for a senior leader. If you want to learn how to run a company by helping run one, this is the job.

This is a demanding, high-impact role that requires exceptional commitment, flexibility, and responsiveness to the evolving priorities of the President and the GTM organization. The hours are long, and your schedule will often follow the President's. The trade-off is worth it. In a few years you'll pick up more than most people learn in ten and you'll come out ready to run something big yourself.

What you'll do

• Rhythm of the business for GTM: leadership meetings, MBR/QBR, AOP Planning cycles, operating cadence, executive business reviews, and additional internal meetings that keep the organization focused, aligned, and accountable.

• GTM planning, strategic initiative execution, and follow-through and accountability on commitments made in leadership meetings.

• Commercial and customer meeting preparation, including acting as a strategic advisor ahead of and following key customer, partner, and executive engagements.

• Business insights, Sales Opex, budget partnership, and decision support for GTM leadership.

• Internal GTM operations, partnering with HR, Finance, Revenue Operations, and IT to optimize rhythm of business, resourcing, and performance.

• Process, systems, and AI-enabled improvements that help GTM teams operate with greater focus, speed, and accountability.

• Tracking all follow ups and actions for the President.

Success in This Role

Success will be measured by the clarity of GTM priorities, effectiveness of cross-functional execution, the ability to build scalable operating practices that support Nerdio's next stage of growth and the speed by which you can process and get things done. Additionally, success will be measured on the President’s ability to focus time and attention on the highest-leverage priorities for Nerdio.

Your Partnership with the President

• Drives the President's staff/leadership meetings, capturing decisions and action items, then owns follow-up and accountability for commitments made there, holding leaders to agreed actions and timelines.

• Owns the internal GTM meetings and operating cadence (e.g., leadership meetings, business reviews, planning sessions): sets the agenda, prepares the materials, runs the meeting, and drives follow-through.

• Prepares the President for commercial and customer engagements and serves as a strategic advisor on them: synthesizing account and pipeline context, framing key asks and risks, and following up on commitments afterward. Some travel will be required to accompany the President to customer and partner engagements.

• Acts as a filter/prioritizes what reaches the President's desk; helps manage executive time and focus (the "business manager" piece).

• May represent the President in certain forums when he isn't in the room.

• Operates with a high degree of discretion and trust - will be exposed to confidential strategy, people, and performance information.

Key Responsibilities

• Strategic Leadership: Develop and execute a comprehensive GTM operations strategy aligned with our overall business objectives. Work with executive leadership to make sure our strategy and annual plan are integrated and drive the success of the organization. Build trust with GTM leadership.

• Cross Functional Partnership: Work closely with Finance, HR, IT, Revenue Operations, and other GTM teams to keep everyone aligned and collaborating well. Build processes that improve communication and coordination between departments and foster a culture of collaboration and efficiency.

• Revenue Insights & Accountability: Partner closely with Revenue Operations to maintain visibility into pipeline e health, sales execution, and partner sales contribution on behalf of the President. Surface risks, gaps, and opportunities early. Translate these insights into recommendations for GTM leadership, driving accountability, and follow through on agreed actions.

• AI and Technology Enablement: Act as the President’s connective tissue with Business Systems and IT on the GTM technology roadmap, helping inform where AI and automation could improve GTM productivity, forecasting and customer journey visibility, and championing pilots led by those functions.

• Performance Metrics: Partner with GTM LT to establish KPIs and metrics that measure the effectiveness of GTM. Report regularly on performance and give the executive team the insight they need to make good decisions.

How You'll Live Our Values in This Role

Nerdio's values don't change by level, but the size of the impact on our culture does. You are expected to operate with broad, org wide scope. In this role, that looks like:

• Put Our Customers and People First: Build customer and people outcomes into strategy from the start.

• Move Fast: Set a clear operating rhythm for the GTM organization and remove friction that slows execution. Make timely decisions, create alignment quickly, and help teams move with focus even when information is incomplete.

• Own It: Own outcomes across the GTM organization, including the parts you don't fully control. Own all tracking and follow-up of actions.

• Have Fun: Create space for curiosity, craftsmanship, and practical experimentation while keeping the organization focused on outcomes. Model the belief that serious work and a positive team culture can reinforce each other.

Qualifications

• Availability. You are expected to be available when the President is working and even when he Is not working. This is a role for someone who can make Nerdio their priority.

• We are open to candidates earlier in their career (typically 5 to 7 years of experience) who demonstrate exceptional rigor, executive presence, and a track record of outperformance in a competitive environment. We value demonstrated potential over having already done every part of this role.

• Experience engaging directly with senior executives, whether as a Chief of Staff, Business Manager, or similar internal partner, or as an advisor to executive clients or portfolio company leadership (e.g., in consulting or investing) - including managing executive priorities and follow through.

• Thrives in ambiguity, exercises sound judgment, and adapts quickly to evolving executive and business priorities.

• Demonstrated ability to lead GTM planning, operating cadence, executive reporting, strategic initiatives, and cross-functional execution at scale.

• Track record of running disciplined operating rhythms and holding senior leaders accountable to commitments and follow-through.

• Commercial acumen and the ability to prepare for and advise in customer and partner meetings, synthesizing complex context into a clear point of view.

• Strong analytical judgment and business acumen, with the ability to turn data into clear insights, recommendations, and executive-level decisions.

• Experience partnering with senior leaders across GTM, Finance, HR, Product, IT, and Revenue Operations.

• Proven ability to build trust, influence without direct authority, and drive alignment across teams, priorities, and time zones.

Level Calibration

Nerdio will calibrate the role as Director or Sr. Director based on the candidate's depth of experience, scope of prior leadership, executive operating experience, and ability to independently shape GTM strategy and operating systems.

Additional Information

We're committed to building a workplace that reflects the diverse world we serve. At Nerdio, you'll find inclusive teams, flexible thinking, and real opportunities to grow your career, all while making work better for IT professionals everywhere.

If this sounds like a journey you want to be part of, we'd love to meet you.

Benefits and Incentives

• Competitive Base and Incentive Plan
• Stock Options
• Health and Welfare Plans*
• Life and Disability Plans*
• Retirement Plan*
• Unlimited Flexible Paid Time Off, including your birthday off!
• Collaborative Team Culture

* Benefits for international employees, outside the US, vary by country.

Nerdio is committed to a diverse and inclusive workplace. Nerdio is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Originally posted on Himalayas