Cartus - Consultant II Domestic Relocation - Canada Based Remote
About this role
PRIMARY FUNCTION:
The Relocation Consultant II serves as the “navigator" of the relocation process for his/her domestic transferees. Responsibilities including, but are not limited to administering relocation policy/program; counseling on best utilization of resources; reviewing and interpreting marketing reports, appraisals and inspections, oversee equity funding process; coordinating the shipment of household goods, destination services and expense management. Primary caseload consists of Homesale activities while ensuring customer and client needs are met in a timely efficient manner through delivery of excellent service. 40 hr week 8am-5pm.
MAJOR DUTIES AND RESPONSIBILITIES:
- Maintain an assigned caseload, while delivering impeccable customer service to external and internal customers.
- Provide primary coordination for all phases of relocation activities on behalf of client as outlined in contractual agreement. Provide exemplary customer service to transferee and his/her family.
- Demonstrates knowledge of Cartus' products and services in all interactions with client and customer Coordinate / Facilitate Cartus' core products and services to assigned customers according to prescribed Cartus standards.
- Recognize and identify cross-selling opportunities based on transferees needs to generate new sources of revenue.
- Ensure data integrity in all Cartus systems.
- Maintain compliance with Cartus' corporate policies, programs, and standards.
- Ensure that supplier partners perform all necessary tasks related to the sale and closing of each property.
Establish effective working relationship with Network and Non-Network brokers in implementation of primary functions
Coordinate ordering, review, analysis of agent prepared BMAs and property action plans
Coordinate development of agents property action plan and market updates as required by specific client contracts and programs
Serve as an objective real estate subject matter expert and resource to internal and external customers
Maintain working knowledge of corporate client policy in management of critical marketing information and events
KEY DIMENSIONS:
- Clear and concise written and verbal communication skills.
- Customer advocacy and superior customer service skills.
- Strategic thinker- strong judgment and decision making skills.
- Interpersonal / Influencing skills
- Detail oriented; ability to multitask
- Ability to work in a team environment
- Cultural awareness
- Innovative and resourceful
- Computer Literacy
- Flexibility
- Manage stress & pressure
- Ability to plan and organize.
QUALIFICATIONS / SELECTION CRITERIA
- Bilingual French and English
- Two years prior relocation/ real estate experience with home sale closings
- College degree or equivalent preferred
- Two years Customer service experience in call center environment
- Influential verbal and written communication skills
- Strong organizational and analytical
Originally posted on Himalayas