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Calling Agent – Client Engagement & Feedback

Remote Office · United States · posted today ago

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About this role

This is a remote position.

Hiring:Calling Agent - Engagement & Feedback(Part-Time | Remote)Position Details:Employment Status:Part-timeWork Roster- Tuesday to Saturday (Flexible Schedule | US Time Zone)Location:RemoteExperience Requirements:Minimum 3 years in a client-facing or appointment setting/survey roleStart Date:ASAP
About the Role:Remote Office is looking for a detail-oriented Calling Agent - Engagement & Feedbackto support one of our trusted clients. This role is more than just setting appointments—it’s about building rapport, understanding the client’s product and values, and conducting high-quality survey calls to gather insightful feedback from existing customers.

Key Responsibilities:
  • Conduct Client Surveys: Engage with existing clients via phone to conduct surveys, ensuring you gather valuable feedback aligned with business goals.
  • Understand the Product: Develop a solid understanding of the client’s offerings to conduct informed and meaningful conversations.
  • Ensure Data Accuracy: Accurately document client responses and feedback with high attention to detail.
  • Database Management: Use Excel or similar tools to maintain, organize, and update call records and survey data.
  • Communicate Effectively: Maintain professional, clear, and warm communication at all times—with great tonality and listening skills.
  • Maintain Call Logs: Record all client interactions, outcomes, and notes in a structured and organized format.
  • Follow-Up as Needed: Ensure follow-up surveys or clarifications are scheduled appropriately.
  • Support Process Improvement: Share insights from client conversations with internal teams to help improve the client experience.
Requirements:
  • 3+ years of experience in appointment setting, client communications, or survey-based roles
  • Strong verbal and written communication skills
  • Excellent phone etiquette and a confident, friendly speaking tone
  • Exceptional listening and documentation skills
  • Comfortable using Excel and managing large volumes of client data
  • Highly organised, detail-oriented, and results-driven
  • Experience working in US time zones preferred
Why Join Remote Office?
  • Long-term role with a stable, growing Australian client
  • Flexible work hours within the US time zone
  • A supportive, remote-first work environment
  • Competitive compensation
  • Collaborate with international teams and expand your global experience

Originally posted on Himalayas

Calling Agent – Client Engagement & Feedback at Remote Office — Remote | 101 Careers