Brand Advocate Voice Evergreen

Sagility · Jamaica · posted today ago

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About this role

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Provider Add, Term, Maintenance/Provider outreach

Job title:

Brand Advocate Voice Evergreen

Job Description:

Provide courteous and prompt resolution to provider/member inquiries by conducting thorough investigations and fully educating provider/member with the goal of resolution on initial contact.  Upbeat, outgoing, motivated persons, with the entrepreneurial spirit needed.  Research and investigate service failures and report to leadership; identify root cause and recommend resolutions for service recovery and retention.