Billing & Insurance Claims Assistant

This is a remote position.

Only LATAM-based candidates (bilingual in Spanish and English)

Full-Time | Independent Contractor

Position Overview

We are seeking a detail-orientedBilling & Insurance Claims Assistantto support U.S.-based medical practices with end-to-end insurance billing processes. This role is primarily focused onclaims management, corrected claims, and appeals, working closely with internal billing teams and insurance providers.

The position isbilling-focusedand does not involve front desk responsibilities or appointment scheduling. Patient communication is limited to insurance-related matters only.

Current Scope of the Role

The Billing & Insurance Claims Assistant is responsible for managing billing workflows independently after training, following established procedures and coordinating with internal billing leads when necessary.

Key Responsibilities

• Handle thefull billing process up to claim submission.
• Prepare and submitcorrected claimswhen errors are identified.
• Manageappeals, including:
• Online submissions
• Manual or mail-based appeals when required
• Communicate withU.S. insurance companiesto resolve claim issues, denials, or process changes.
• Communicate withpatients only for insurance-related matters(e.g., missing information, coordination with payer requirements).
• Work withmultiple insurance companies, adapting to different billing rules and processes.
• Maintain accurate documentation and updates within billing systems and shared records.
• Follow internal workflows and documentation provided by the client and MyVA Support.

What This Role Does NOT Include

• Appointment scheduling
• Front desk or receptionist duties
• Answering inbound calls or general customer service

• Practical experience withdiagnostic and CPT billing codes.
• Exposure to4–5 different U.S. insurance companiesand their billing processes.
• Hands-on experience managing claim lifecycle, from submission to resolution.
• Ability to work independently after structured training and shadowing.

Challenges You May Encounter

• Adjusting toprocess changes from insurance companiesthat may affect claim timelines.
• Working within amulti-layer communication structure, requiring coordination with internal team members for escalations or approvals.

Requirements

• Proven experience inU.S. medical billing and insurance claims.
• Hands-on experience withcorrected claims and appeals.
• Familiarity with CPT and diagnostic codes.
• Experience communicating with U.S. insurance providers.
• English level:B2 or higher(reading, writing, and speaking).
• Strong attention to detail and ability to work independently after training.
• Comfortable following documented procedures and workflows.

Nice to Have

• Experience working remotely with U.S.-based medical practices.
• Familiarity with EMRs or U.S. billing platforms.
• Willingness to expand responsibilities over time.

Benefits

Growth & Development Opportunities

• Continued exposure to additional insurance companies and more complex billing scenarios.
• Opportunity to deepen expertise across all payer processes.
• Based on performance and business needs, the role maygradually evolve to include limited patient phone interactionsstrictly related to billing and insurance matters.
• Periodic performance reviews focused on accuracy, efficiency, and compliance.

Work Conditions

• Remote position (LATAM-based candidates only)
• Full-time availabilityaligned with U.S. business hours
• Independent Contractor role (contractor is responsible for local taxes and statutory contributions)
• $850 USD Monthly
• Productivy bonus of 50 USD (paid in local currency)
• Reliability bonus of 25 USD (paid in local currency)
• Consecutive reliability bonus of 50 USD (paid in local currency)

Originally posted on Himalayas