AU RTO Student Experience Officer (aXcelerate) | ZR_1376_JOB

• Great careers happen when great people find the right place to grow.
• AtPeoplePartners, aGreat Place to Work® certified company, we put people first—creating an environment where talented professionals can do meaningful work, build global experience, and keep moving their careers forward.
• You’ll work alongside supportive teams, collaborate with Australian clients, and gain exposure that expands both your skills and opportunities. We bring together a vibrant culture, genuine connection, continuous learning, and the flexibility of remote work.
• If you’re looking for a place where you can contribute, grow, and enjoy the people you work with,PeoplePartners is ready to welcome you.

• Great student experiences don’t happen by accident.
• Behind every smooth extension, resolved concern, processed refund, and helpful phone conversation is someone keeping the details moving while making students feel genuinely supported.
• We’re looking for anAU RTO Student Experience Officerto support one of our Australian clients acrossstudent administration and post-sale student support.
• You’ll manage a varied workload covering student extensions, expired-student administration, complaints, cancellations, refunds, retention activities, and incoming calls. You’ll also provide ongoing administrative support to the Australian team.
• There are plenty of moving pieces, so this role suits someone who canbring order to a busy workload without losing the human touch.
• If you’re equal parts organised administrator and confident customer-service professional—and you know your way aroundaXcelerate—this could be right up your alley.

• Process student extensions and expired-student administration.
• Manage student complaints, cancellations, and refund requests.
• Support student retention activities and follow-ups.
• Handle incoming phone calls and overflow enquiries.
• Resolve student enquiries or route calls to the appropriate department.
• Provide ongoing administrative support to the Australian team.
• Maintain accurate student and administrative records.
• Manage multiple tasks and competing priorities effectively.
• Communicate clearly with students and internal stakeholders.
• Use required systems independently to complete assigned tasks.

Requirements

• Experience usingaXcelerate.
• Experience handling student enquiries by phone.
• Strong verbal and written communication skills.
• Experience managing complaints or issues.
• Strong multitasking and prioritisation skills.
• Ability to work in a fast-paced, task-driven environment.
• Strong problem-solving skills.
• Ability to work independently once processes are understood.
• Ability to handle sensitive or challenging conversations professionally.
• Strong attention to accuracy and detail.

• Experience in anAustralian education or Registered Training Organisation (RTO) environment.
• Previous experience in student administration or student support.
• Experience with student lifecycle management.
• Experience processing cancellations and refunds.
• Experience supporting retention activities.
• Experience withHubSpot.
• Experience withFront CRM.
• Experience withWooCommerce.
• Experience withGoogle Workspace.
• Previous call handling, reception, or front-desk support experience.

• At PeoplePartners, you’re not simply stepping into another remote role—you’re building experience that can take your career further.
• As part of ourGreat Place to Work® certifiedculture, you’ll have the opportunity to work with an Australian client, strengthen your international experience, and continue developing your professional capabilities in a supportive, people-first environment.
• Career growth and global exposurethrough collaboration with international clients and teams.
• Learning and development opportunitiesthat help you expand your skills and capabilities. Apeople-first, Great Place to Work® certified culturebuilt around support, collaboration, and connection.
• Employee engagement activitiesthat keep our remote community connected.
• The convenience and flexibility of awork-from-home setup.
• Acompany-provided computerto support your day-to-day work.
• A stableMonday-to-Friday schedulewith your weekends free.
• If you knowaXcelerate, enjoy helping people, and can keep a busy workload organised while delivering an excellent student experience,we’d love to hear from you.
• Apply today and tell us how you’ve combined administration and customer service to create better experiences for the people you support.

• Work Setup:Remote / Work from Home – Philippines.
• Equipment:Company-provided computer.
• Schedule:Monday to Friday.
• Working Hours:9:00 AM – 6:00 PM Manila time.

Benefits

• Permanent Work-from-home setup
• Company-provided equipment
• Secondary Wi-Fi Modem
• 21 Leave Credits Annually - Leave benefits begin on Day 1.
• 100% conversion of UNUSED leave credits
• HMO on Day 1
• 13th Month Pay
• Monthly Gift Voucher
• Milestone Tokens (Birthday/Anniversary/Christmas).
• A Life Beyond the Screen #WorkLifeBalance.
• Active employee engagements physically such as Christmas Party & Team Building, and virtual events such as town-hall with prizes.