Associate Principal, UX Research

Associate Principal, UXResearch

Our client is one of the top-tier Financial Services that is currently seeking Senior UX talent to over their digital product.

• Ability to strategize and communicate planning of research for fullstream(s) of digital products
  • Independently and efficiently plan and conduct effective research activitiesfor stream(s) of work (with minimum need of oversight and review from ResearchLead)
  • Act as lead to uncover and articulate actionable insights from research
  • Independently prioritize time and efforts to deliver in line with key GTOinitiatives and requests from relevant stakeholders
  • Independently develop optimization goals and corresponding data improvementsand reporting
  • Connect business objectives and data technology
  • Continuous up-skilling in research related methodology and technology asvalue add to the team

• Mentor and support junior team members

• Strong service-orientated attitude across stakeholder groups
  
  Research - Execution (20%)
  
  

·Independently propose clear andeffective research plans and reach consensus with stakeholders

·Independently execute and managetests to validate hypothesis and uncover insights

·Lead the decision to apply thecorrect methodology to different projects and stages to achieve insights in themost efficient manner.

·Work with stakeholders to clearlydefine and prioritize user research questions and lead the creation of researchmaterials

·Work with local stakeholders andrelevant platforms to coordinate all the logistics to carry out the plannedresearch activities

·Manage Insights and UX Strategyactivities of assigned projects for on-time delivery

·Able to handle multiple projectsconcurrently while balancing project work in terms of priority to the Business

·Lead and manage articulatedresearch timelines from planning to execution to reporting

·Independently manage third partyresearch vendors including assessing commercial requirements and logistics

Research - Synthesis (30%)

·Lead articulation of researchgoals and work with data team to draw connection for post-launch/on-goingmonitoring

·Strong ability to consolidate andpresent clear research and data findings to impact design and businessdecisions

·research findings and brainstormwith business/product owners for future product/feature ideas

Measurement and Journeys (10%)

·Identify current pain points,propose implementable solutions, and create optimal customer journeys togetherwith UX designers

·Independently propose measurableUX KPIs for assigned projects and reach consensus with stakeholders.

·Own the complete view (document)of pain points identified and future product/feature ideas of assigned product,and systematically raise and review with stakeholders

·Utilize insights to lead thecreation and management of desired customer journeys

·Improvement in app ratings forassigned projects

·Identify and act on researchopportunities for both new designs and current live platforms, and work withstakeholders on annual research planning

·Be mindful of AIA's total digitaleco-system and persistent live environments, and related user experience inplanning

Stakeholder relationshipmanagement (20%)

·Steer projects to the rightdirection from UX perspectives while meeting requirements from stakeholders

·Guide as SME for BUs in researchmatters and enquiries

·Positive feedback on assignedprojects from customers and stakeholders

·Effectively and independentlyhandle conflicts and differences when they occur amongst GDE internal and otherproject stakeholders

Research - General Practice (20%)

·Clearly identify purpose ofdifferent research projects and work with BUs to achieve related results

·Stay informed and in tune withthe latest developments within research methodologies, best practices, andtrends

·Independently lead minimum 1Group wide research-based sharing

Financial and Non-Financial Measures:

·Well-managed view of full journeyfor assigned project stream, capturing full view of experience (e.g. painpoints, ideas for future improvements etc.)

·Leverage position as keyresearcher to draw efficient learnings across BUs in research execution andrecommendations

·Independently propose measurableUX KPIs for all assigned projects and reporting of insights and results

·Improvement in app ratings for assignedprojects

·Achieved agreed frequency inresearches proposed and conducted (minimum on average once every two months,can be large or small)

·Led a minimum of 1 Group wideresearch-based sharing (with support from Research Lead)

·Positive feedback on assignedprojects from customers and stakeholders

Originally posted on Himalayas