Application Consultant (with ERP or Financial Accounting software implementation
About this role
Position overview
TRG is an IT-leading company, and we believe this powerful solution can greatly benefit our customers and supercharge their digital transformation initiatives. Thus, we need an expert in software implementation like you.
You are passionate about delivering IT solutions that can help customers mitigate challenges and improve their key business processes. You strive to provide excellent customer service and often go out of your way to delight our customers.
You are the primary point of contact between our company and customers, the software expert, and a great project manager. Your in-depth knowledge and diverse skill sets enable you to determine how to best implement our software. You take pride in your work and take the lead to ensure your projects run according to plan.
What does a successful Application Consultant look like?
1. Pre-sales consultation
You will support our sales team during pre-sales to understand the customer's needs and work out a plan to implement our services and solutions to help mitigate their problems.
Uncover business problems
Acquire and examine customer needs and requirements
Develop an initial view of the solution
Prepare a software presentation and demonstration that specifically addresses the customer's problems
Define detailed project implementation plans
2. Software implementation
You play a critical role in ensuring the implementation project is rolled out according to plan.
Business analysis and mapping
System installation and configuration
Data migration
End-user onboarding and training
User acceptance testing
3. Post-implementation support
You understand that maintaining a healthy relationship with customers post-implementation is critical, and sometimes, issues do arise.
You don't mind supporting customers whenever needed and being proactive in ensuring issues are promptly resolved and customers are happy.
Diagnose, research, and analyse issues related to the platform, software functionality, configuration, and data
Respond promptly to customers' queries and feedback
Diligently walk customers through a series of actions to resolve issues and advise on improvements
Follow up with customers to ensure all issues are fixed
What you need
2-3 years of experience with at least 1 year of working experience relating to 1 of the ERP or financial & accounting software (Odoo, Misa, Lemontree, Fast, Effect, SAP, Exact, Oracle,...)
An infinitely curious and open mind to learn and grow
Excellent problem-solving, negotiation, and interpersonal skills
Effective in time management and task prioritisation
A genuine passion for delighting customers, a willingness to travel for work
Based in Thailand; fluent in English and Thai
What’s TRG International offering to you?
Competitive salary package
Collaboration with our diverse and inclusive TRG community, including colleagues working from anywhere across the globe.
Strong culture supporting your learning, development, and growth.
Participation in multiple (12+) networking, collaboration, learning, and training events each month.
Training and certification support.
Free access to our library (1000+ books and still counting), multiple online training portals/ universities/ academies
Get coached by TRG’s founder and CEO or other experts in our coaching and mentoring network.
Our recruitment process
Apply via our Career page: --> Do the Pre-hire assessments (received via email right after your application submission, please complete them within 3 days) --> HR round --> Final round
Originally posted on Himalayas
