Amazon Connect Developer

Leidos is seeking an experienced Amazon Connect Developer to design, develop, test, implement, and maintain cloud-based contact center capabilities supporting the Department of Defense (DoD) and Defense Health Agency (DHA).

The successful candidate will develop and enhance Amazon Connect functionality, including multi-level interactive voice response (IVR), intelligent call routing, conversational AI, chatbots, workforce management integrations, call recording, transcription, and contact center analytics.

The Amazon Connect environment will integrate with Salesforce Health Cloud to support healthcare contact center operations, including patient engagement, nurse advice services, care coordination, appointment scheduling, and referral management.

This position will participate in the full software development lifecycle (SDLC), working closely with developers, system administrators, cloud engineers, cybersecurity personnel, and program stakeholders to deliver secure, scalable, and reliable contact center solutions.

Primary Responsibilities

• Design, develop, test, and maintain Amazon Connect contact flows, multi-level IVR applications, inbound and outbound call routing, queues, callbacks, and automated self-service capabilities.

• Develop conversational AI solutions using Amazon Lex, including voicebots, chatbots, intents, dialog management, and automated customer interactions.

• Develop serverless application components using AWS Lambda, Python, JavaScript, TypeScript, and associated AWS services.

• Design and maintain integrations between Amazon Connect and Salesforce Health Cloud, including customer identification, screen pops, case creation, contact activity logging, and API-based data exchanges.

• Develop and maintain integrations supporting workforce management, call recording, transcription, contact analytics, and operational reporting.

• Implement secure REST APIs, event-driven processing, data transformations, authentication, and error-handling mechanisms.

• Develop and execute unit tests, integration tests, and automated validation procedures for contact center applications and integrations.

• Provide Tier 3 technical support, including troubleshooting complex IVR, call routing, chatbot, integration, and application performance issues.

• Perform root cause analysis and implement corrective actions for recurring software defects and production incidents.

• Participate in Agile development, code reviews, CI/CD processes, release planning, and production deployments.

• Maintain technical documentation, contact flow diagrams, integration specifications, and deployment procedures.

• Ensure application development follows applicable DoD/DHA cybersecurity, privacy, and information protection requirements.

Required Qualifications

• Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related technical discipline and 8-12 years of relevant experience, or a master's degree with 6-10 years of relevant experience. Equivalent experience may be considered in accordance with Leidos policies.

• At least 2 years of hands-on Amazon Connect development or comparable cloud contact center application development experience.

• Experience designing and implementing IVR, call routing, contact flows, or automated contact center solutions.

• Experience developing applications using Python, JavaScript, TypeScript, or comparable programming languages.

• Experience developing AWS Lambda functions and integrating cloud services with enterprise applications.

• Experience with REST APIs, JSON, authentication, and enterprise application integrations.

• Familiarity with Amazon Connect queues, routing profiles, contact flows, and contact handling concepts.

• Experience with Git-based source control, Agile development, software testing, and application deployment processes.

• Understanding of AWS security concepts, including IAM, encryption, and secure application integration.

• Strong analytical, troubleshooting, technical documentation, and communication skills.

• Ability to work independently and collaborate with developers, administrators, architects, and other technical stakeholders.

• Ability to meet applicable DoD/DHA personnel security and suitability requirements.

Preferred Qualifications

• AWS Certified Developer – Associate or AWS Certified Solutions Architect – Associate.

• Experience integrating Amazon Connect with Salesforce Health Cloud or Service Cloud.

• Experience developing conversational AI solutions using Amazon Lex, including chatbots and voicebots.

• Experience with AWS Lambda, API Gateway, DynamoDB, S3, EventBridge, and CloudWatch.

• Experience implementing call recording, transcription, and analytics using Amazon Connect Contact Lens, Amazon Transcribe, or comparable technologies.

• Familiarity with Amazon Connect workforce management, forecasting, scheduling, and contact center analytics.

• Experience developing applications in AWS GovCloud or other regulated government cloud environments.

• Experience supporting DoD, DHA, VA, or other federal healthcare programs.

• Knowledge of HIPAA, FedRAMP, DoD RMF, and applicable cybersecurity requirements.

• Experience with infrastructure-as-code, automated testing, and CI/CD pipelines.

• Familiarity with telecommunications concepts, SIP, PSTN connectivity, and enterprise contact center architectures.

• Experience developing integrations with healthcare systems, CRM platforms, or enterprise identity management services.

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.

Original Posting:

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Originally posted on Himalayas