Account Manager
About this role
Account Manager – Email Marketing & Klaviyo
Be the person clients rely on to keep their email marketing moving.
This role sits at the centre of the client relationship and the delivery team. You’ll work directly with eCommerce and DTC brands, understand their goals, communicate performance and strategy, and make sure the right work gets done at the right time.
You’ll work across both client management and email marketing, coordinating specialists while keeping quality, timelines, and results on track.
The Role
Manage client relationships and act as the main point of contact
Run weekly client calls and communicate performance, recommendations, and next steps
Oversee campaigns, flows, pop-ups, and broader email retention strategy in Klaviyo
Coordinate copywriters, designers, and Klaviyo specialists
Manage campaign calendars, revisions, approvals, and deadlines
Review work for quality, brand alignment, and client objectives
QA emails before launch and make sure deliverables meet the required standard
Spot potential issues and opportunities before they become bigger problems
What You’ll Need
3+ years in account management, client services, or a similar agency/performance marketing role
Strong understanding of email marketing and lifecycle flows
Experience working with Klaviyo
Background working with eCommerce or DTC brands
Strong communication skills and confidence leading client conversations
Able to give clear feedback and manage client expectations
Highly organized and comfortable managing multiple accounts
Fluent written and spoken English
Self-directed, accountable, and reliable with deadlines
Available full-time during Australian working hours
A Good Fit?
If you enjoy working directly with clients, understand email marketing, and can keep multiple moving parts organized without losing sight of quality, this role could be a strong match.
Apply now.
Originally posted on Himalayas
