Account Manager

Title: Account Manager

Target location: India (Remote)

Salary: Up to ₹1,327,500 per annum + 20% variable

Moodle with us!

At Moodle, we’re on a mission to empower educators and learners worldwide with open, flexible, and innovative digital learning solutions. As the world’s most customisable and trusted open-source LMS, we partner with schools, universities, and organisations to create better learning experiences for millions. If you’re ready to make a real impact, and be part of a global movement shaping the future of learning, join us let’s transform education together!

About the Role

As an Account Manager at Moodle, you'll be the main point of contact between Moodle and a portfolio of around 200 client accounts, primarily across India. You'll build strong relationships, keep customers happy, look after renewals, support onboarding and spot opportunities to help clients get even more value from Moodle.

Many of our India customers have ongoing customisation and development needs, so you'll be comfortable understanding technical requirements, explaining them clearly to our internal teams, and negotiating scopes of work and pricing with clients. You'll report to our Global Head of Sales & Account Management and work closely with teams across Moodle worldwide.

What You’ll Do

Most days in this role usually involve a mix of:

• Managing your portfolio of client accounts and keeping customer satisfaction high
• Building and executing account plans that support client success and growth
• Scoping and pricing customisation and development projects with clients and internal teams
• Supporting renewals and contract discussions, and identifying upsell opportunities with our Sales Executives
• Hosting client calls and QBRs, and keeping HubSpot records accurate and up to date
• Coordinating with Support, Onboarding, Development and Business Services to resolve issues and deliver great outcomes
• Reporting on account health, trends, risks and opportunities

We’d love to meet you

Especially if you can tell us about your:

• 5–7 years of experience across account management, customer success, sales and/or business development
• Knowledge of Moodle or other LMS platforms, including a baseline technical understanding
• Confidence gathering technical requirements and translating them for internal teams
• Strong negotiation and customer service skills
• Excellent communication, listening and interpersonal skills, with high emotional intelligence
• Organisation and multitasking skills, plus comfort working with data
• Bonus points for hands-on Moodle LMS experience or a degree in sales, business or a related field

What's in it for you?

Moodle has a globally diverse team with over 280 team members in more than 25 countries around the world. We’ve built a passionate team of hard-working, driven and diverse people from all over the world, united by a shared belief in the ability of our platform to make a positive difference to our world. We respect our colleagues and value an open and innovative workplace, filled with integrity and of course a strong focus on education (yes, these are our company values!)

In addition to this you can expect:

• Taking on a genuinely flexible, distributed role, working from anywhere in the world

• A fantastic range of benefits, focusing on work-life balance, wellbeing and ‘choosing your own adventure.’
• Working with a global team on a worldwide platform and make a real difference.
• As a certified B Corp, we are proud to be part of a global community of mission-driven companies dedicated to using business as a force for good.

Learn more about Moodle

Moodle is the world’s most trusted online learning solution, with a growing ecosystem of products and services, including Moodle Workplace, Moodle App, MoodleCloud, and more. The engine of our ecosystem is Moodle LMS, the secure and customisable open source learning management platform used by well over 300 million learners worldwide.

Find out more about us on our website.

At Moodle we are an equal opportunity employer that actively supports diversity and inclusion in the workplace and prohibits discrimination and harassment of any kind. We’re committed to fair recruitment and selection practices, ensuring we are drawing from a diverse range of sources to attract and select the very best person for the job. Learn more in our Diversity & Inclusion Charter.

Originally posted on Himalayas