Account Manager

JT · Guernsey, Jersey · posted today ago

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About this role

To grow, retain and develop a portfolio of business customers through proactive account management, customer engagement and new business acquisition. The role is responsible for delivering sustainable revenue growth, strengthening customer relationships and increasing customer value through effective account planning, opportunity management and the delivery of JT's products and services. The Account Manager acts as the primary commercial contact for their assigned portfolio, coordinating internal resources to achieve positive customer and business outcomes.

Key Responsibilities

Develop and execute account plans that support portfolio growth, customer retention and new business acquisition.
Manage and grow a portfolio of business customers, delivering against agreed revenue, retention and commercial objectives.
Build and maintain strong relationships with customer stakeholders and decision-makers.
Identify and develop opportunities to expand JT's products, services and solutions across assigned accounts.
Drive customer retention through proactive engagement, renewal planning and effective management of commercial risks.
Generate and qualify new business opportunities within assigned sectors, territories or target accounts.
Manage sales opportunities through the full sales lifecycle, from identification and qualification through to proposal, negotiation and contract completion.
Coordinate internal resources to ensure customer opportunities, requirements and service commitments are effectively managed.
Develop a strong understanding of customer business priorities and challenges to identify growth opportunities and strengthen customer value.
Maintain accurate pipeline management, opportunity progression and sales forecasting disciplines.
Monitor customer satisfaction, account performance and relationship health, implementing actions to improve customer outcomes where required.
Provide customer and market insights to support growth initiatives and commercial planning.

Skills, Knowledge and Expertise

Experience in account management, business development or consultative B2B sales, with a proven track record of achieving revenue growth and customer retention objectives.
Strong relationship management skills, with the ability to establish credibility and build trusted partnerships with customer stakeholders.
Ability to identify customer needs and align appropriate solutions to deliver mutual commercial value.
Experience developing and executing account plans, managing opportunities and maintaining an accurate sales pipeline and forecast.
Strong commercial awareness, with the ability to identify growth opportunities, prioritise activities and deliver against agreed objectives.
Effective communication, negotiation and influencing skills, with the confidence to engage a range of internal and external stakeholders.
Demonstrates a collaborative approach, working effectively across teams to deliver positive customer and business outcomes.
Takes accountability for outcomes, follows through on commitments and proactively addresses challenges and risks.
Shares knowledge, insights and opportunities to support collective success and contribute to a positive team culture.
Demonstrates resilience, adaptability and professionalism whilst acting as a positive ambassador for JT's values and behaviours.