Account Manager

Hireload · Ukraine · posted today ago

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About this role

About the role

AdTech company with 7 years of experience, trusted by over 150 clients, multiple award-wins, and a strong reputation as a leader in the AdTech industry.

Now, were looking for Account Manager to bring additional expertise and value to the Team. Together, were going to grow faster!

Responsibilities:

People management. Onboarding new people, people performance assessment, and responsibility for daily team operations.
Customer Management. To maintain and update the Client Onboarding program, control retention, churn rate, and daily team communication with the customers.
Documentation management. To maintain and improve external product documentation for a knowledge base. To maintain internal processes documentation. To create new documentation based on the project changes.
Billing control. To control AR metrics and communicate with the finance team.
Product Involvement. To create and describe tasks/bugs in Jira based on Customers feedback in complex situations. Suggest product improvements and new features based on customer feedback.
To build customer success (work with NPS, regular customer performance audits, feature updates, etc

Required Skills and Experience (Hard Skills)

Experience working in an IT company as an Account Management Team Lead/Customer Care, or Success Team Lead/Technical Support Team Lead or similar senior positions
Advanced level of English
High business correspondence and conference call skills
Strong prioritization skills (how to prioritize Customers, tasks, etc.)
Deep knowledge of the product you are working on. Ability to understand the product functionality and easily communicate with the tech team
Cross-functional communication experience (e.g., with legal or finance teams, etc.)
Excel, Google spreadsheets, and analytical tools knowledge
Experience working with KPIs systems to evaluate peoples performance and prioritize the Customers

Will be a plus:

AdTech Experience (oRTB/programmatic environment)

How we work
For us, the main thing is transparency and healthy communication within the team. We trust, but we measure everything by results: work from home if you want, or drop by for a coffee at our offices in Kyiv, Lviv, Odesa, or Mykolaiv.
We wont let you get bored or stop developing. We will pump up your skills together with courses, send you to events, and give you access to our library. Your task is to grow, and ours is to help you with it.
Regarding money: there is a review of terms once a year according to our policies. The main criterion is the result; everything is transparent here.
You can expect 22 vacation days, medical insurance, sick leave, and other cool stuff, and, of course, the most romantic challenges of the AdTech industry in a wonderful team!