Account Manager
About this role
Hireframe is a remote staffing company that helps US-based startups and growth-stage companies build high-performing offshore teams. Our clients are founders, operators, and lean teams — not enterprise procurement departments. They move fast, change direction, and expect their partners to think alongside them. We operate like a startup ourselves: no bureaucracy, high ownership, and a constant bias toward action.
This is a full-cycle account management role. You will own a portfolio of 20+ active clients across a range of industries — and be responsible for their retention, satisfaction, and growth. You are not a coordinator or a customer service rep. You are the person clients call when something matters, and you are expected to have an answer, a plan, or a path to one.
This role is designed for someone earlier in their career who has already proven they can own client relationships independently, and who wants to develop into a senior strategic AM over time. You will be coached, challenged, and given real ownership from day one but we expect you to come with strong fundamentals and a drive to grow into more.
What you'll own:
- A portfolio of 20+ active client accounts across the US — primarily startups, founder-led businesses, and growth-stage companies
- Monthly client syncs: setting the agenda, running the call, capturing action items, uncovering future needs, and following through
- Account health: proactively monitoring engagement, identifying risk signals before they become churn
- Expansion: recognizing when a client is ready to grow and initiating those conversations
- Coordination with the recruiting team on active placements — you are the client’s point of accountability
- Data hygiene: accurate, up-to-date account data, notes, and next steps at all times
- Escalation: knowing when a situation needs leadership, and escalating clearly and early vs. fully owning your accounts and making the best decisions for both the client and Hireframe
Requirements
- 4+ years of experience in account management, client success, or a client-facing role with end-to-end ownership of client relationships.
- Experience working in a startup or high-growth environment, with the ability to thrive alongside founders, lean teams, and rapidly evolving processes.
- Excellent English communication skills, both written and verbal, with the confidence to communicate effectively with US-based clients.
- Availability to work during US business hours and align schedules with client needs.
- Highly coachable and growth-oriented, with a willingness to ask questions, absorb feedback, and implement improvements quickly.
- Strong goal-oriented mindset, with the ability to track performance, take ownership of retention and expansion metrics, and remain accountable for results.
- Demonstrated proactive communication skills, consistently providing updates and addressing issues before being prompted.
- Exceptional organizational and time-management skills, with the ability to effectively manage a high volume of clients in a fast-paced environment without sacrificing quality or attention to detail.
Nice to have:
- Experience in staffing, recruiting, HR, or professional services
- Prior exposure to US-based startup culture and expectations
- Experience managing or coordinating across offshore teams
Benefits
Hireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes:
- Permanent remote work flexibility
- Paid Time Off
- Health Maintenance Organization (HMO) coverage
- Annual performance bonuses
- Dedicated coaches offer an extra channel of support and skill-building
- Opportunities for professional growth
At Hireframe, we cultivate a supportive environment that fosters professional development and success, ensuring our team members thrive in their careers.
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Originally posted on Himalayas
