ABA Intake Specialist and Rethink Coordinator (South Africa)
About this role
Location:
We are an ABA therapy provider serving children and families across the United States. We are seeking a highly professional, articulate, and compassionateIntake Specialist and Rethink Coordinatorto support our clinical and operations teams during after-hours coverage.
This role is responsible for two critical functions:
Handling after-hours intake calls from families and referral sources
Supporting Registered Behavior Technicians (RBTs) with onboarding, training, and technical support inside the Rethink platform
This person represents our company to both families and clinicians, so professionalism, communication skills, and emotional intelligence are essential.
Working hours:
12:00 PM to 8:00 PM Eastern Time
Additionally: Candidate should be open to other roles as well as role may shift as time progresses.
Key Responsibilities
Intake and Call Handling
Answer inbound after-hours calls from parents, caregivers, and referral sources
Provide calm, professional, and empathetic communication to families seeking ABA services
Collect and verify intake information accurately
Explain services, next steps, and expectations clearly
Route or escalate urgent or clinical matters appropriately
Rethink Coordination and RBT Support
Assist RBTs with logging into, navigating, and using the Rethink platform
Provide training and guidance on how to use Rethink for session notes, data entry, and documentation
Troubleshoot common technical issues and user errors
Ensure RBTs are properly onboarded and comfortable using the system
Serve as the first line of support for Rethink-related questions
Required Experience and Skills
Prior experience inABA, behavioral health, or autism services
Strong understanding of ABA terminology and workflows (RBTs, sessions, data collection, authorizations, etc.)
Experience usingRethinkor similar ABA software platforms (CentralReach, Catalyst, etc.)
Excellent spoken and written English with a professional, neutral phone presence
Ability to communicate calmly and clearly with both parents and clinicians
Strong technical aptitude and ability to explain software in simple terms
Highly organized with strong documentation and follow-up skills
Spanish speaking is a plus
What Makes Someone Great in This Role
The ideal person:
Sounds confident, warm, and professional on the phone
Can guide families through intake without making them feel rushed
Can train and support RBTs on Rethink without frustration
Is comfortable troubleshooting problems in real time
Understands how ABA services actually operate
This is a high-trust, high-impact role that directly affects client experience and clinical operations.
Details
Originally posted on Himalayas