Staffing Account Manager | LATAM

HireHawk · Colombia · posted 689mo ago

Listing supplied by Himalayas. 101 Careers did not originate this post and applications are handled by the employer.

About this role

At HireHawk, we believe in building strong, long-term partnerships with our clients by delivering exceptional service and results. We work with global companies and top-tier talent, helping them scale through high-quality recruiting and operational excellence.

About the Role:

As an Account Manager, you will play a critical role in managing client relationships, driving retention, and identifying opportunities for growth. You’ll act as the bridge between clients and internal teams, ensuring seamless execution, proactive communication, and a consistently high-quality experience.

Responsibilities:

Build and maintain strong relationships with key client accounts, ensuring high satisfaction and long-term retention
Serve as the primary point of contact between clients and candidates, ensuring clear, timely, and professional communication throughout the hiring process
Act as a liaison between clients, candidates, and internal teams (recruitment, operations, and leadership) to ensure alignment with client needs and expectations
Attend and support client interviews, facilitating communication, gathering feedback, and ensuring a smooth interview experience for both clients and candidates
Monitor the full recruitment lifecycle for assigned accounts, ensuring timely progress, quality delivery, and adherence to client requirements
Partner with recruitment teams to match top talent with client needs and ensure successful placements
Identify opportunities for account growth and collaborate with sales teams to expand staffing services
Track and analyze account performance metrics, providing insights and recommendations for continuous improvement
Lead contract renewals and support negotiations, ensuring alignment with company standards and client expectations
Oversee the preparation and delivery of client reports, updates, and presentations
Proactively address client and candidate concerns, resolving issues efficiently and maintaining a high level of service
Manage account budgets and ensure financial targets and margins are achieved
Conduct regular check-ins with clients to review performance, hiring progress, and future workforce strategies
Mentor and support junior team members, contributing to overall team performance and development

Requirements

3+ years of experience in account management, staffing, recruiting, or a client-facing role within the staffing industry

Proven experience managing client relationships and delivering high levels of customer satisfaction
Strong understanding of the full recruitment lifecycle and staffing processes
Excellent communication and interpersonal skills, with the ability to build trust with clients and candidates alike
Strong organizational and time management skills, with the ability to manage multiple accounts and priorities simultaneously
Analytical mindset with experience tracking performance metrics and using data to drive decisions
Ability to problem-solve quickly and handle client and candidate concerns in a professional manner
Experience working cross-functionally with recruiting, sales, and operations teams
Familiarity with ATS, CRM systems, and other recruitment or account management tools
Ability to work in a fast-paced, dynamic environment and adapt to changing client needs
Strong negotiation skills and experience supporting contract discussions or renewals (preferred)