Sr. Clinical Customer Advocate

Dexcom · United States · $96k – $160k · posted 689mo ago

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About this role

The Company

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.

We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

Meet the team:

Clinical Customer Advocacy is a team of health professionalslocatedeither at San Diego HQ or remotely around the globe. Our backgrounds range from Registered Nurses, Licensed Practical Nurses, Nurse Practitioners, and Pharmacists. The teamis responsible forcompletingindependent medical safety assessments for Dexcom products by proactively obtaining, reviewing, evaluating data and reportscontainingsafety information, and post market surveillance activities. As aSrClinical CustomerAdvocate,therole will requirecollaborationwith multiple internal Dexcom functions, Medical Affairs,Quality Assurance, Research & Development, Engineering, Regulatory Affairs, Clinical Affairs, Human Factors, Legal,andTechnical Supportin addition to external functionsby providingsupport to Health Care Professionals and Dexcomcustomers.To succeed in this role, you must be systematic, highly organized, articulate,andable to work in a team environmentthat is fast paced with constantly shifting priorities.

Where you comein:

You willensuremedical validity and provide inputintothe activities ofCustomer Advocacyand Quality teams.

Youwill follow documented procedures, produceand documentmedicallyaccurateassessmentsto include elements such as coding, causality, seriousness, and case narratives.

You willassess andappropriately escalateproductissuesthat requireelevatedreviewand safety signals.

You will provide input on responses to adverse events, review internal and customer safety materials, input into design and interpretation of global post-market safety studies, and evaluatethe medical impact of manufacturing issues.

You will execute post market surveillance activities in compliance with applicable globalregulations,such activities include post market plans, PSUR, CER, literature reviews, design control, and risk management.

You willreview and provide inputtocomplaintsregardingserious adverse events. Contact medical professionals foradditionalinformation asrequired.

You will execute medical triage forappropriate causalityon investigational assessment documents supporting regulatory reportingandpost market surveillance activities.

You willassistin providing safety trend analyses and related periodic review meetings.

You will perform other duties related to the position as necessary as defined incompany’sSOPs or requested by his/her supervisor.

What makes you successful:

You’llneeda minimum of4-12years of related experience with a bachelor’s degree, Registered Nurse preferred.

Your certification as aCertified Diabetes Care and Education Specialist(CDCES) is highlydesirable.

Your knowledgeof andclinicalexperience infieldof diabetes and CGM technologyarehighlydesirable.

Your experience in Post Market Surveillance, such Post Market Plans, PSUR, CER,andliterature reviewispreferred.

Your experience in Safety Vigilance monitoring and Adverse Event case processing/reporting orRisk Managementaredesirable.

Ability to interpretcompany policies and proceduresto complete a variety of tasks.

Must be self-motivated, self-confident, and be able to work independently or equally well as ateam member.Demonstrated ability for teamwork and collaborative problem-solving.

Other important qualities include excellent written and verbal communications skills,attention to detail,consensus building and teamwork,planningand implementation skills.

Whatyou’llget:

A front row seat to life changing CGM technology.Learn about our brave #dexcomwarriors community.

A full and comprehensive benefitsprogram.

Growth opportunities on a global scale.

Access tocareer development through in-house learning programs and/orqualifiedtuition reimbursement.

An excitingandinnovative,industry-leading organization committed to our employees, customers, and the communities we serve.

Travel Required:

0 –15%

Education Requirements:

Typically requires aBachelor’sdegree and 5-8yearspreviousexperience.

Preferred Qualifications

Registered Nurse (RN).

4+ years of clinical experience.

2+ years of experience supporting Post Market Surveillance, Medical Device Reporting (MDR), and Product Vigilance activities.

Remote Workplace:Your location will be a home office; youare not required tolive within commuting distance of your assigned Dexcom site (typically 75 miles/120km).If youresidewithin commuting distance of a Dexcom site (typically 75 miles/120km)a hybridworking environment may be available. Ask about our Flex workplaceoption.

Please note: The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Dexcom’s AAP may be viewed upon request by contacting Talent Acquisition at .

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Dexcom Talent Acquisition at .

Meritain, an Aetna Company, creates and publishes the Machine-Readable Files on behalf of Dexcom. To link to the Machine-Readable Files, please click on the URL provided:

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.

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