Senior Data Analyst - Customer Service EMEA
About this role
Bring more to life.
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At Beckman Coulter Diagnostics, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.
You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.
As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory’s role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making—we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence.
Learn about the Danaher Business System which makes everything possible.
The Senior Data Analyst for Beckman Coulter Diagnostics is responsible for developing advanced analytics, business intelligence solutions, and actionable market insights to measure and improve Global Service performance. This role leverages data, automation, predictive analytics, and AI-driven methodologies to support strategic decision-making, operational excellence, and service transformation initiatives.
This position is part of the EMEA Service organization and will be located remotely. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.
You will be a part of the EMEA Transformation Office and report to the Senior Manager Transformation EMEA. If you thrive in a fast-paced, cross-functional, influential, and highly analytical environment and want to contribute to a world-class Global Service Operations organization—read on.
In This Role, You Will Have the Opportunity To:
Design, develop, implement, and maintain advanced analytics solutions, forecasting tools, and interactive dashboards to monitor and predict service performance. This will allow us to deliver actionable insights and performance recommendations to Regional and Local Service Leadership, enabling data-driven decision making.
Partner with Global, Regional, and Local Service teams to ensure consistency, alignment, and reconciliation of operational metrics across scorecards and reporting systems.
Transform complex operational data into meaningful business intelligence that drives service excellence and continuous improvement.
Develop benchmarking analyses and performance reports to identify best practices and support strategic initiatives and integrate intelligent alerting and decision-support capabilities into operational reporting environments. As well explore and apply emerging AI, machine learning, statistical modeling, and data mining techniques to solve complex business challenges.
Implement automated data pipelines, reporting workflows, and self-service analytics capabilities to improve efficiency and scalability. Support transformation programs and non-technical projects within the Service Transformation Office and contribute to global and regional initiatives based on business priorities and organizational needs.
The Essential Requirements of the Job Include:
Bachelor’s degree in Data Analytics, Statistics, Computer Science, Engineering, Mathematics, Business Analytics, or a related field.
Minimum 5 years of experience in data analytics, business intelligence, reporting, or a similar analytical role within a global organization.
Strong experience with data visualization and analytics tools (Power BI, Tableau, SQL, or equivalent), including data modeling, forecasting, and KPI development.
Experience working with large, complex datasets and translating business needs into actionable insights and analytical solutions.
Excellent communication, stakeholder management, and influencing skills, with fluency in English.
It Would Be a Plus If You Also Possess Previous Experience In:
Service operations, customer support, field service, or healthcare diagnostics environments.
Cloud-based analytics platforms and modern data architecture solutions.
Process automation technologies and workflow orchestration tools.
Change management and performance improvement initiatives in a global matrix organization.
Additional Information
This is a fully remote position. At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.
At Beckman Coulter Diagnostics, we believe in designing a better, more sustainable workforce and providing enriching careers that empower associates to make a meaningful impact on healthcare worldwide.
Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
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Originally posted on Himalayas