Patient Service Manager
About this role
Location:
US-OH-Ohio-VirtualPay Rate:
Salary - Salary Plan, 62,500.00 USD AnnualWork Shift:
All salaried managers are expected to work 50 to 55 hours per week. (United States of America)Job Description
We’re looking for a friendly, compassionate leader to join our culinary team!Be an integral part of the healing process by ensuring food quality, service, safety, and sanitation are provided for all patients. Lead a goal-oriented patient ambassador team to create a hospitality-centered, guest-first environment that is effective and productive, and that takes pride in delivering quality service every time.
Responsibilities
Provide leadership that supports a team environment that fosters morale, passion, quality, and respect
Lead and manage team member recruiting, training, and development
Perform daily inspections, patient rounding, assessments, coaching, and counsel team members
Provide education to patients, families, nursing, food service, and other facility staff on nutritional needs
Coordinate and evaluate food service standards to ensure patient satisfaction and nourishment
Take action and provide excellent customer service to correct any issues that occur
Implement, manage, and maintain the patient ambassador program for high-quality service
Collaborate with department, facility, and company leadership to achieve goals
Stays informed on patient satisfaction updates, current trends
Participates in departmental meetings and Quality Assurance/Performance Improvement programs, promoting collaboration and teamwork.
Participates in patient experience workshops and projects led by the organizations
Skills
Interpersonal Skills: Ability to interact with individuals of all backgrounds
Communication: Effective written, spoken, and non-verbal communication
Customer Service: Service-oriented mentality with a focus on exceeding expectations
Professionalism: Maintain a positive and professional demeanor
Proactivity: Self-motivated with the ability to effectively prioritize projects and needs
Team Player: Willingness to provide support where needed to achieve outcomes
Business Ethics: Demonstrate integrity, respect, and discretion in all business dealings
Organization: Attention to detail and ability to effectively manage tasks in a fast-paced environment
Requirements
Experience managing a team and in customer service
Computer experience with word processing, spreadsheets, and various software
Must be willing to relocate for promotion opportunities
Must have or be willing to obtain a valid Serve Safe certification or equivalent
Not Required but a Big Plus
Certified Dietary Manager, Registered Dietitian, or Licensed Dietitian preferred
Working knowledge of Press Ganey/NRC Picker
What We Offer
Paid time off (vacation and sick)
Medical, dental, and vision insurance
401(k) with employer match
Employee Assistance Program (EAP)
Career development and ongoing training
Important to Know
Many healthcare facilities require employees to be fully vaccinated against COVID-19 or have an approved exemption in place.
Veterans and candidates with military experience are encouraged to apply.
HHS is an Equal Employment Opportunity Employer committed to workplace diversity and inclusion.
Who is HHS
HHS is a private, family-owned business dedicated to caring for its team members and providing honest, quality-driven customer service. Founded in 1975 as Hospital Housekeeping Systems, today HHS provides services including housekeeping, food, and facility management to nearly 1,000 customers across six industries.
We are growing rapidly and seeking motivated leaders to join us for the next stage of our journey. We support and encourage growth from within and believe that we have countless future leaders in our organization who are waiting for their next opportunity. Our Diversity, Equity, and Inclusion (DEI) Team supports a work environment where individuals of all backgrounds are heard, respected, and encouraged to grow.
Originally posted on Himalayas
