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Field CTO - Customer Engagement Solutions, Google Cloud

Accenture · United States · $80k – $266k · posted 689mo ago

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About this role

Who We Are

We are the Accenture Google Business Group (AGBG) Mid-Market team—a specialized group of engineers, architects, and builders delivering tailored Google Cloud solutions for mid-market, high-growth, and fast-paced enterprises. We partner with dynamic organizations to connect them with the right combination of Accenture solutions and Google Cloud products to accelerate business transformation and solve real-world problems, quickly. We are expanding our team to meet the unique, rapid execution needs of the mid-market segment.

The Domain

Customer experience is where brand loyalty is won or lost — and it's being completely reinvented by AI. Google's Gemini Enterprise for Customer Experience (GECX) is changing what's possible: intelligent agents that handle complex customer interactions autonomously, real-time insights that transform how companies understand their customers, and commerce experiences that feel personal at scale. Our clients, high-growth, mid-market companies with millions of customer touchpoints, are investing aggressively in this space. They need lean, agile leaders who can design, build, and deliver these solutions end-to-end to rapidly drive customer value and competitive differentiation. This is one of the highest-demand, fastest-moving areas in our practice

The Role

You're the person the client trusts to make it happen.

As a Technical Delivery Lead, you own delivery from solution shaping through go-live. You design the delivery approach, lead the execution, and ensure the outcome actually transforms how the client engages with their customers. You're supported by a dedicated engineering team — you set the direction, they build alongside you. But you're the one accountable for what ships.

This role is for someone who takes full ownership of their work. You care about the delivery quality, the client experience, and the result. You hold yourself to a higher standard than anyone else would.

You'll work directly with clients - sitting in their world, understanding their fast-evolving resource constraints, and delivering outcomes that matter. You'll have the autonomy to shape how they experience Google Cloud, from first conversation to go-live.

What You'll Do

Technical Skills & Domain Expertise

What Sets You Apart

Travel may be required for this role. The amount of travel will vary from 25% to 100% depending on business need and client requirements.

What You'll Need:

Preferred Experience:

Domain Expertise

Primary — Customer Engagement

Domain Area

Skills & Technologies

GECX

Gemini Enterprise for Customer Experience — Commerce Agents, CX Agent Studio, Agent Assist, Customer Experience Insights

Contact Center / CCaaS

Contact Center AI (CCAI), CCaaS transformation, conversational AI, agent assist, IVR modernization

CES Integrations

API-driven integrations, CRM/ERP connectors, omnichannel orchestration

Agentic CX

Intelligent customer-facing agents using Gemini Enterprise Agent Platform, ADK, RAG

Also Valuable

Domain Area

Skills & Technologies

Data & AI

BigQuery, Vertex AI, Looker — for customer analytics, segmentation, and personalization

Marketing & Personalization

Customer 360, CDP, predictive audiences, hyper-personalized experiences

Infrastructure

GKE, networking, CI/CD — foundational for CES platform deployments

Cybersecurity

Google Security Operations, Agentic Defense — securing customer data and interactions

Workspace

Gemini Enterprise for Workspace — internal productivity and collaboration tooling

What We Believe

Inclusion and diversity are fundamental to our culture. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities. Sustainability is one of our greatest responsibilities, embedded into everything we do.

Accenture is committed to providing equal employment opportunities for persons with disabilities. Please let us know if you require reasonable accommodation during the recruitment process

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We anticipate this job posting will be posted until 10/20/2026.Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:

U.S. Employee Benefits | Accenture

Role Location Annual Salary RangeCalifornia $94,400 to $266,300Colorado $94,400 to $230,000Connecticut $94,400 to $230,000District of Columbia $100,500 to $245,000Illinois $87,400 to $230,000Maine $80,400 to $196,000Maryland $94,400 to $230,000Massachusetts $94,400 to $245,000Minnesota $94,400 to $230,000New York $87,400 to $266,300New Jersey $100,500 to $266,300Ohio $87,400 to $213,000Virginia $87,400 to $245,000

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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What We Believe

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

For details, view a copy of the  Accenture Equal Opportunity Statement

Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

Originally posted on Himalayas

Field CTO - Customer Engagement Solutions, Google Cloud at Accenture — Remote | 101 Careers