Director Implementation

Centerbase · United States · $150k – $185k · posted 689mo ago

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About this role

About CenterbaseAt Centerbase, we empower mid-size law firms to run their practices more efficiently, profitably, and client-centrically. Our cloud-based legal practice management platform streamlines the entire client lifecycle from intake to billing to business intelligence, helping attorneys deliver exceptional service while achieving their growth goals.We’re more than just a software provider—we’re a partner in transformation. With a focus on automation, flexibility, and continuous innovation, we give firms the tools to modernize operations, improve collaboration, and adapt to the evolving expectations of today’s clients and legal professionals. At Centerbase, we come to work every day committed to making legal work easier, smarter, and more impactful for the firms and communities we serve.Everything we do is guided by four core values:

Customer Centric

Stronger Together

Be the Difference

Relentless Improvement

These values shape who we are: a dedicated, inventive, and passionate team committed to empowering law firms to achieve lasting growth and success.
Key Responsibilities

Own our Blueprint implementation methodology:

Execute planned improvements and identify further opportunities to drive smooth, efficient engagements and enabling customers to successfully adopt Centerbase products.

Define and roll out additional onboarding programs as Centerbase’s go-to-market offerings expand

Maintain playbooks, project plans, and other project artifacts to ensure consistent delivery

Maintain oversight of the portfolio of new and existing customer engagements and keep senior leadership informed

Own and manage customer escalations during implementation

Own governance and assist in execution of Partner implementations

Partner with Sales and Customer Success to ensure positive customer experiences and successful product adoption

Partner with Product and Engineering to continuously improve our product offerings and ease of implementation

Build and enhance internal data migration tooling, leveraging AI-driven approaches to streamline and simplify the migration and validation process

Enhance and expand our training offerings, including e-Learning/LMS content, live training and webinars, and Centerbase certification programs.

Build and develop a world-class team:

Develop Best Practices across the various onboarding teams, from scoping to delivery to tracking and reporting

Hire, coach, and develop the individuals on the team, driving professional growth and engagement

Serve as a leading voice advocating for customers internally, and represent Centerbase Leadership with customers.

Build and nurture executive relationships with customers

Measures of Success

Successful go-lives / retention

Implementation timeline / time-to-value

Quality / rework

CSAT

Requirements
Must have:

5+ Progressive experience leading onboarding and implementation teams in B2B SaaS, including experience managing managers

Ability to travel periodically (10-20%)

Experience introducing technology, including AI, to drive operational improvements

Experience leading Enterprise engagements

Preference for:

Domain experience in Legal Tech is ideal; domain experience in Billing, Accounting, or AP/AR software solutions is also beneficial

Customer Success or Professional Services experience is a plus

Benefits

Flexible PTO

2 Company-Wide Mental Health Days

Parental Leave Programs

401(k) with Company Match

Broad Equity Participation

Originally posted on Himalayas