Customer Technical Support Specialist

• Reports to the Director of Operations.
• Fulfills tasks based on direct manager assignment
• Deploys Company’s Customer Support activities: Assists in the response to customer technical queries and service calls to the Customer Support.
• Answers customer queries to support telephone out of office hours as and when required.
• Plans, manages and performs version upgrades, on site and remotely.
• Be available for On-call support on rotation, evening, weekends and holidays as necessary

Originally posted on Himalayas