Success Manager

Client Success Manager – Cold Email & Deliverability

Position Type: Full-Time, Remote
Working Hours: Flexible, with availability during U.S. business hours

About the Role

At Pavago, one of our clients is hiring a Client Success Manager to own client relationships, cold email campaign performance, deliverability, and retention.

This is a hands-on role combining client success, account management, cold email, lead generation, and campaign optimization. You’ll manage approximately 20–30 active client accounts and work closely with founders, developers, and outreach teams.

This is not a support-only role. You’ll be expected to understand campaign performance, troubleshoot problems, optimize cold email campaigns, and proactively prevent client churn.

What You’ll Own

Client Success & Account Management

• Manage a portfolio of 20–30 active clients
• Serve as the primary point of contact from onboarding onward
• Lead client check-ins, performance calls, and campaign updates
• Monitor account health and proactively identify churn risks
• Manage client expectations and communicate next steps clearly
• Build strong relationships with founders and executive stakeholders
• Own client satisfaction, retention, and issue resolution

Cold Email Campaign Management

• Monitor and optimize outbound cold email campaigns
• Diagnose underperforming campaigns and identify root causes
• Review targeting, prospect lists, messaging, sequencing, and campaign setup
• Write and optimize cold email copy, subject lines, and CTAs
• Quality-check campaigns before launch
• Improve reply rates, positive response rates, and qualified lead generation
• Step into campaign execution when additional support is needed

Email Deliverability

• Monitor inbox placement, sender reputation, bounce rates, and campaign health
• Troubleshoot deliverability and inbox placement issues
• Understand domain warm-up and outbound email infrastructure
• Identify problems affecting sender reputation or campaign performance
• Collaborate with technical teams on infrastructure issues
• Support scalable deliverability practices across multiple client accounts

Retention & Performance

• Identify at-risk accounts before issues escalate
• Build action plans for underperforming campaigns
• Connect campaign metrics to measurable client outcomes
• Maintain proactive communication during performance challenges
• Track client health, campaign results, and retention risks
• Help reduce churn and strengthen long-term client relationships

Processes & Operations

• Build and improve client success playbooks and SOPs
• Maintain organized tracking for client health, SLAs, campaign performance, and outstanding issues
• Document campaign workflows and operating procedures
• Identify operational bottlenecks and recommend improvements
• Use AI and automation tools to improve reporting and execution

Cross-Functional Collaboration

• Work with developers on technical and email infrastructure issues
• Coordinate with outreach teams on targeting, messaging, and campaign execution
• Report client risks, campaign performance, and operational issues to leadership
• Ensure client delivery remains organized and consistent as the business scales

Requirements

• Experience in Client Success, Account Management, Client Delivery, or Campaign Management
• Previous experience with a cold email agency, lead generation company, or outbound sales/growth agency
• Hands-on experience with cold email campaigns and outbound lead generation
• Strong understanding of email deliverability, inbox placement, sender reputation, and warm-up systems
• Ability to write and optimize cold email copy
• Experience troubleshooting underperforming outbound campaigns
• Familiarity with outbound campaign tools, CRM systems, and automation workflows
• Strong written and verbal English communication
• Strong analytical, organizational, and problem-solving skills
• Comfortable managing multiple client accounts simultaneously
• Comfortable working in a fast-paced remote environment

Nice to Have

• Experience with Instantly, Smartlead, Clay, Apollo, or HubSpot
• Familiarity with SPF, DKIM, DMARC, DNS, and email infrastructure
• Experience managing high-volume outbound campaigns
• Experience working directly with founders or executive-level clients
• Experience building client success SOPs or delivery playbooks
• Familiarity with APIs, webhooks, and automation tools
• Experience using AI tools such as ChatGPT or Claude for campaign and operational workflows

Tools & Platforms

Instantly | Smartlead | Clay | Apollo | HubSpot | Cold Email Platforms | CRM Systems | AI Tools | Slack | Google Workspace

What Success Looks Like

• Strong client retention and reduced churn
• Healthy email deliverability and inbox placement
• Improved cold email reply and positive response rates
• Consistent campaign performance
• Fast resolution of client and campaign issues
• Proactive communication with clients
• Accurate client health and performance tracking
• Reliable delivery across 20–30 active accounts

Interview Process

1. Initial Screening Call
2. Spark Hire Video Interview
3. Video Interview with Pavago Recruiter
4. Founder Interview
5. Final Discussion
6. Offer & Onboarding

Apply Now

If you have experience in client success and cold email, understand email deliverability and outbound campaign optimization, and enjoy taking ownership of client outcomes, we’d love to hear from you.

Apply today to help clients generate stronger outbound results while building long-term, successful relationships.

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Originally posted on Himalayas