IT Operations Specialist - Network

In the role of IT Operations Specialist - Network in our GlobalIT Operations function, you will contribute to our purpose of Bringing People Closer. You will help ensure the optimal performance, availability, and security of GN’s global IT infrastructure—supporting the platforms and technologies that enable our employees, partners, and customers around the world.

The team you will be part of

You will join GlobalIT Operations, part of our global Group IT organization. We design, maintain, and support IT services and technologies that serve as the foundation for the entire GN Group.

Across the EP C domain, we are a team of IT professionals—including engineers, architects, operations specialists, delivery managers, and security experts—who design, build, and run the platforms that keep GN connected.

Our culture is collaborative, supportive, and curious. We work closely with each other and across teams to continuously improve how we operate and to deliver stable, secure, and efficient IT services.

Your contribution is appreciated, and you will:

Network Operations

• Monitor network availability and performance, and support LAN/WAN, Wi Fi, internet connectivity, and local network equipment

• Investigate network issues and restore services in coordination with local IT and external providers

• Administer and troubleshoot Check Point firewalls, connectivity issues, and provide VPN-related support

• Operate and support secure connectivity for on prem and in cloud solutions

• Maintain accurate technical documentation and knowledge articles

• Contribute to network infrastructure optimization initiatives across Group IT.

Monitoring and Reporting

• Implement and maintain monitoring tools to track system health and performance

• Analyze data to identify trends and opportunities for improvement

• Work closely with other specialists to ensure effective monitoring processes

• Provide input for reports on operational metrics and KPIs

• Maintain documentation for monitoring and reporting activities.

Service Request, Incident and Problem Management

• Respond to incidents, perform initial troubleshooting, ensure communication and timely resolution (e.g., network and connectivity errors)

• Dispatch incoming tickets to the appropriate resolver teams or individuals

• Support major incidents, post-incident investigations, and take part in an on-call rotation

• Handle standard IT infrastructure requests (e.g., DNS/FW port requests)

• Conduct root cause analysis for recurring issues and document findings

• Categorize and manage events for appropriate response and escalation

• Collaborate with technical teams to reduce service disruptions and improve incident management

• Maintain documentation of incidents, problems, and resolutions.

Security Compliance

• Support the regular patching of IT network infrastructure

• Apply and monitor security policies and practices across operations

• Act on security findings in collaboration with the IT SOC team

• Conduct periodic audits of administrative user access

• Monitor for vulnerabilities and potential security incidents

• Help ensure compliance with relevant standards and policies.

To perform well in the role, we imagine that you:

• Bring 5 years of experience in IT network operations or a similar technical role (e.g., CISCO, Cato, Aviatrix, Fortinet)

• Are proficient in handling IT service management practices such as incident, problem, and request management

• Are familiar with monitoring tools and reporting solutions (e.g., SolarWinds)

• Understand cybersecurity concepts and compliance frameworks (e.g., ISO 27001)

• Communicate clearly and collaborate well with colleagues across functions in Group IT

• Enjoy analyzing data, solving problems, and improving processes

• Work in a structured and detail-oriented way

• Hold a relevant educational background in IT or a related field.

We encourage you to apply

Even if you do not match every skill listed above, we welcome your application. If you bring transferable skills and a mindset aligned with our values, you could be an asset to the team.

We are focused on an inclusive recruitment process

All applicants will receive equal consideration. We encourage you to submit your CV without a photo to ensure a fair and unbiased process.

If you have any special requirements for the interview, please let the Hiring Manager know when accepting the invitation.

How to apply

Use the ‘APPLY’ link. Applications are reviewed on an ongoing basis, so please do not hesitate to apply.

Short on time? You are welcome to simply upload your CV with a few sentences about your motivation.

Join us in bringing people closer
GN brings people closer through our advanced intelligent hearing, audio, video, and gaming solutions. Inspired by people and motivated by innovation, we deliver technology that enhances the senses of hearing and sight. We enable people with hearing loss to overcome real-life problems, improve communication and collaboration for businesses, and provide great experiences for audio and gaming users.

GN Store Nord A/S has entered into a definitive agreement for the sale of GN’s Hearing business to Amplifon S.p.A. to create a global leader in audiology. For GN Group, this creates an opportunity to expand our position in the large audio and video peripherals markets. Read more about the announcement here:

We hope you will join us on this journey and look forward to receiving your application.

Originally posted on Himalayas