Customer Success Manager (Kitchen and Cabinetry)

Reform · United States · $74k – $74k · posted 689mo ago

Listing supplied by Himalayas. 101 Careers did not originate this post and applications are handled by the employer.

About this role

As a Customer Success Manager, you’ll play a critical role in ensuring Reform clients enjoy a seamless, high-touch experience from delivery through installation. You’ll support both clients and internal teams, resolve issues proactively, and review designer orders for accuracy before they move into production. A strong eye for detail and an appreciation for thoughtful design are essential.

Responsibilities

Provide thoughtful, friendly, and solution-oriented support to clients throughout their cabinetry delivery and installation
Respond promptly to client inquiries via phone, email, and chat
Coordinate final delivery and installation logistics with clients and partners
Troubleshoot order issues and assist with installation-related questions
Order and track replacement parts for clients as needed
File and manage claims-related documentation
Gather and share client feedback and recurring trends with management to improve overall experience

Requirements

Proven experience in a client facing role (in person or virtually).

Strong interpersonal and written/verbal communication skills.
Proficiency in using CRM software and Microsoft 365.
Ability to work independently and manage multiple clients and projects simultaneously.
Knowledge of cabinetry materials, construction techniques, and industry trends.
Exceptional organizational skills and a sharp eye for detail.