Customer Success Manager EMEA

Remote People · Afghanistan, Albania, Algeria, Andorra, Angola, Antarctica, Armenia, Austria, Azerbaijan, Bahrain, Belarus, Belgium, Benin, Bosnia and Herzegovina, Botswana, Bouvet Island, Bulgaria, Burkina Faso, Burundi, Cabo Verde, Cameroon, Central African Republic, Chad, Comoros, Congo, Congo, The Democratic Republic of the, Cook Islands, Croatia, Curaçao, Cyprus, Czechia, Côte d'Ivoire, Denmark, Djibouti, Egypt, Equatorial Guinea, Eritrea, Estonia, Eswatini, Ethiopia, Faroe Islands, Finland, France, French Guiana, French Southern Territories, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Guinea, Guinea-Bissau, Heard Island and McDonald Islands, Holy See (Vatican City State), Hungary, Iceland, Iran, Iraq, Ireland, Isle of Man, Israel, Italy, Jersey, Jordan, Kazakhstan, Kenya, Kosovo, Kuwait, Kyrgyzstan, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Madagascar, Malawi, Mali, Malta, Martinique, Mauritania, Mauritius, Mayotte, Moldova, Monaco, Montenegro, Morocco, Mozambique, Namibia, Netherlands, Niger, Nigeria, North Macedonia, Norway, Oman, Palestine, State of, Poland, Portugal, Qatar, Romania, Russian Federation, Rwanda, Réunion, Saint Barthélemy, Saint Helena, Ascension and Tristan da Cunha, Saint Martin (French part), Saint Pierre and Miquelon, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Sint Maarten (Dutch part), Slovakia, Slovenia, Somalia, South Africa, South Sudan, Spain, Sudan, Svalbard and Jan Mayen, Sweden, Switzerland, Syrian Arab Republic, Tajikistan, Tanzania, Togo, Tunisia, Turkey, Turkmenistan, Uganda, Ukraine, United Arab Emirates, United Kingdom, Uzbekistan, Western Sahara, Yemen, Zambia, Zimbabwe, Åland Islands · posted 689mo ago

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customer-support

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About this role

About Remote People

At Remote People, we're building the infrastructure to power borderless teams. By handling global payroll, benefits, taxes, and compliance, our technology enables businesses to hire anyone anywhere compliantly at the push of a button.

If you're interested in adding to our vision of enabling people to work in dream jobs, for every company, and from anywhere in the world, apply now!

We're committed to building a global, diverse team representing different and varied backgrounds, perspectives, and experiences. We welcome applications from everyone, regardless of gender, ethnicity, sexual orientation, religion, civil or family status, age, or disability. Being part of Remote People means being part of a growing, international family.

About the role:

As a Customer Success Manager, you will own a portfolio of approximately 50–60 customers, building strong relationships and serving as a trusted partner throughout their journey with RemotePeople.

This role combines customer success, account management, and commercial thinking. You'll be responsible not only for maintaining strong customer relationships and driving retention, but also for understanding your customers' businesses, anticipating their needs, identifying risks, and uncovering opportunities where RemotePeople can provide additional value.

You'll work closely with teams across Payroll, Operations, Sales, Finance, and other functions to ensure customers receive a seamless experience across our global employment solutions.

Your responsibilities:

Own and manage a portfolio of approximately 50–60 customers across EMEA.
Build trusted, long-term relationships with customers and become a key point of contact for their needs.
Drive customer retention, satisfaction, and account growth across your portfolio.
Proactively identify customers at risk of churn and develop strategies to address concerns and strengthen the relationship.
Lead challenging customer conversations with empathy, professionalism, and a solutions-oriented mindset.
Understand customers' international hiring strategies and identify opportunities to support their broader business needs.
Identify and develop upsell and cross-sell opportunities across solutions such as EOR, Global Payroll, Recruitment, and Mobility.
Monitor customer activity and account trends to identify opportunities and risks early.
Coordinate with internal teams and partners to resolve complex customer needs and ensure timely follow-through.
Maintain accurate customer information, activities, opportunities, and follow-ups within our CRM and internal systems.
Bring customer insights back into the organization to help improve our products, processes, and overall customer experience.

Requirements

Previous experience in Customer Success, Account Management, Client Services, or another highly customer-facing role within a B2B environment.
Experience managing a portfolio/book of business and taking ownership of customer relationships.
Strong understanding of customer retention, churn management, and account growth.
Commercial mindset with the ability to recognize and develop expansion opportunities naturally through customer conversations.
Strong operational rigor and ability to manage multiple customers, priorities, and follow-ups simultaneously.
Excellent communication and stakeholder management skills.
High emotional intelligence and the ability to navigate difficult or sensitive customer conversations.
Strong professional curiosit, you ask the right questions, understand the customer's broader business context, and look beyond the immediate request.
Comfortable working independently in a fast-moving, remote, international environment.
Fluent professional English.

Nice to have:

Experience within Employer of Record (EOR), global payroll, HRTech, international employment, or global mobility.
Experience managing enterprise or complex international customers.
Previous experience in a commercially oriented CSM role with responsibility for retention, net revenue retention, upselling, or cross-selling.
Experience working with distributed teams and customers across multiple countries.

What it's like working at Remote People

Our service & product. We're a technology company, not an accountancy, payroll provider, recruitment firm or similar. We build a workforce management platform that allows our customers to hire the best talent in minutes, without worrying about compliance, payroll, or HR admin.

Our amazing team and environment. Working at Remote People means you're working on something very exciting: Allowing every person on the planet to have access to equal opportunities in living a fulfilled work and personal life. We believe in hiring from within and going the extra mile to retain top talent. As the company continues to grow extremely fast, you will be given the opportunity to develop and grow alongside.

Our benefits and perks. Being part of Remote People means that you get the benefit of:

A competitive salary
An asynchronous working environment
A "Remote-First" company environment (or Hybrid) - based on the nature of the job
The ability to work from abroad for a short period of time
Growth opportunities within the company
We provide all new joiners with the necessary hardware to ensure you have the tools you need to succeed from day one