Clinical Payments Specialist - Mandarin speaker- Remote

Who we are

We’re a global, midsize CRO that pushes boundaries, innovates and invents because the path to a cure for the world’s most persistent diseases is not paved by those who play it safe. It is built by those who take pioneering, creative approaches and implement them with quality and excellence.

We are Worldwide Clinical Trials, and we are a global team of over 3,500+ experts, bright thinkers, dreamers and doers and, together, we are changing the way the world experiences CROs – in the best possible way.

Our mission is to work with passion and purpose every day to improve lives and we are looking for others who value this same pursuit.

Why Worldwide

We believe everyone plays an important role in making a world of difference for patients and their caregivers. From our hands-on, accessible leaders, to our cohesive and supportive teams, we are committed to enabling professionals from all backgrounds and experiences to succeed. We prioritize cultivating a diverse and inclusive environment that continues to promote collaboration and creativity. We are proud to be a workplace where people thrive by being themselves and are inspired to do their best work every day. Join us!

What the Clinical Payments Specialist does at Worldwide Clinical Trials

The Clinical Payments Specialist is a full-time position responsible for end-to-end management of global investigator payments for assigned studies. The Clinical Payments Specialist is responsible for the setup, deployment, management, and closeout of the study payments solution.

What you will do

• End-to-end management of global investigator payments for assigned studies

• Collection of information from all teams, systems, and tools as needed on a timely and proactive basis

• Understanding global contract terms, budgets, and payment schedules to ensure payments to investigative sites align with the Clinical Trial Agreement

• Analysis and presentation of data as required for various stakeholders

• Acting as a liaison between investigative sites, clinical research teams, and other functional leaders

• Performing payment reconciliations at mandated intervals

• Completing analysis of budgeted versus actual spend for assigned projects and other reporting needs as required, and reviewing findings with the project team

• Developing and providing budgetary forecasts for project teams related to investigator payments

• Developing and distributing consolidated monthly payment reports detailing the status of paid and unpaid sites for assigned studies

• Participating in client and project team meetings

• Preparing for, participating in, and following up on audits and inspections

• Participating in all required and applicable training

• Serving as the point of contact for all investigator-related queries on assigned studies

• Identifying trends in underpayments and overpayments

• Evaluating trends and working toward resolution and improvement of revenue cycle processes

• Collaborating with financial and clinical departments

• Researching and identifying payment discrepancies from various sources

• Providing a high level of customer service to internal customers within the global Worldwide Clinical Trials organization and to external sites and sponsors

Perform other duties as assigned. The duties and responsibilities listed above are representative of the nature and level of work assigned and are not necessarily all-inclusive.

What you will bring to the role

• Excellent written and verbal communication skills

• Ability to work independently and as a team member

• Strong interpersonal skills in a fast-paced and rapidly changing environment

• Ability to exercise independent judgment with sensitivity to decisions requiring supervisory approval

• Ability to handle multiple tasks, including rapid response in generating new documents, forms, and tools

• Strong organizational skills, including the ability to develop naming conventions and filing architecture

• Advanced skills in Microsoft Office applications, including Microsoft Word, Access, Excel, PowerPoint, and Publisher

• Knowledge and understanding of International Council for Harmonisation (ICH), Good Clinical Practice (GCP), and Food and Drug Administration (FDA) or European Union (EU) directive regulations, as applicable, as well as local regulatory requirements

• Excellent spoken and written English skills, as well as fluency in the language of the country of location

• Energetic, diligent, and customer-oriented

Your experience

• At least two years of experience with a Contract Research Organization (CRO) or pharmaceutical company in a relevant role involving qualitative data entry, data validation in finance, project management, or contracts is preferred

• Four-year college curriculum or university degree, OR

• Two-year college curriculum and one or more years of experience in office administration or a similar position, OR

• Skill sets and proven performance equivalent to the above

• Advanced English proficiency; fluency in Mandarin is mandatory

We love knowing that someone is going to have a better life because of the work we do.

To view our other roles, check out our careers page at Discover a world of difference at Worldwide! For more information on Worldwide, visit or connect with us on LinkedIn.

Worldwide is an equal opportunity employer that is committed to enabling professionals from all backgrounds and experiences to succeed and, to that end, we prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and creativity. We know that when our employees feel appreciated and included, they can be more creative, innovative, and successful. We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We provide equal employment opportunities to all employees and applicants regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, military status, or other class protected by applicable law.

Originally posted on Himalayas