Client Services Representative

Magna Legal Services · United States · $50k – $60k · posted 689mo ago

Listing supplied by Himalayas. 101 Careers did not originate this post and applications are handled by the employer.

About this role

Magna Legal Services is a trusted nationwide partner to law firms, corporations, insurance carriers, and government agencies, delivering comprehensive legal support at every stage of a case. From court reporting and record retrieval to jury consulting, investigations, litigation graphics, and language services, we help our clients navigate complex legal challenges with confidence. Our reputation is built on the expertise, dedication, and professionalism of our team, and we’re proud to foster a culture where talented people can do meaningful work and grow their careers.

Magna Legal Services is seeking a proactive, personable, and service-oriented Client Services Representative to serve as a key point of contact for our clients. In this role, you will respond to inquiries, resolve issues, and coordinate with internal teams to ensure a seamless and positive client experience.

The ideal candidate is an effective communicator who thrives in a fast-paced, team-oriented environment and approaches every client interaction with professionalism, responsiveness, and care.

Primary Responsibilities

Serve as a primary point of contact for clients, responding to inquiries received by phone, email, and client portal
Troubleshoot client concerns, provide timely solutions, and escalate complex matters to the appropriate manager
Build and maintain strong client relationships through proactive, professional communication
Identify opportunities to improve the client experience and overall service delivery
Collaborate with internal departments to address client needs and ensure issues are resolved effectively
Communicate client feedback to support ongoing process and service improvements
Maintain accurate and organized records of client communications and requests

Desired Background

Excellent written and verbal communication skills
Strong email and telephone etiquette
Professional, client-focused approach with strong problem-solving skills
Ability to work effectively in a fast-paced, team-oriented environment
Strong organizational skills and attention to detail
Proficiency with Microsoft Office and Adobe Acrobat
Familiarity with Microsoft Teams and Zoom
Experience with Front and ReporterBase is preferred but not required

Magna Legal Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Originally posted on Himalayas