Account Manager, OTAs (O-EMEA)

Walt Disney Parks and Resorts U.S., Inc. · United Kingdom · posted 689mo ago

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About this role

Job Posting Title:

Account Manager, OTAs (O-EMEA)

Req ID:

10158149

Job Description:

About the Role & Team

As an Account Manager specialising in OTA Partnerships, you will grow and develop Disney’s Online Travel Agency partnerships across EMEA, excluding the UK. The role focuses on improving the visibility, positioning, and booking performance of Disney Parks and Resorts on key third-party travel platforms.

In this role, you will lead commercially driven account plans and partner marketing initiatives designed to strengthen distribution, optimise channel performance, and deliver measurable revenue growth. You will translate the OTA strategy into actionable partner plans, collaborating closely with local market teams, marketing functions, central stakeholders, and external partners to deliver integrated activity across multiple markets.

Success in this role requires strong commercial acumen, effective stakeholder management, and the ability to operate with pace and agility. You will bring structure, clarity, and momentum to a growing distribution channel, balancing revenue objectives with brand integrity, market requirements, and an exceptional guest experience.

Values

You’ll join a team grounded in our Disney values, acting with Integrity, welcoming everyone through Inclusion, embracing boundless Creativity, working together through Collaboration and caring deeply for our Community. These values shape how we work and how we support one another every day.

What you will do

In this skilled, experienced role, you will lead commercially focused account plans and partner marketing activity that strengthen distribution, improve channel performance, and drive measurable revenue growth across O‑EMEA OTAs, acting as a lead, mentor, and problem‑solver for cross‑functional partners and project teams.

Grow Disney’s OTA partnerships across O‑EMEA by expanding distribution, improving visibility, and driving measurable revenue performance through key travel platforms.
Develop annual account plans for priority OTA partners, aligned to business priorities, market opportunities, and channel performance goals, acting as a subject matter expert for OTA strategy.
Lead partner marketing activity with clear objectives, ensuring campaigns improve visibility, conversion, and booking performance across multiple markets.
Work with country teams and central stakeholders to shape locally relevant, commercially focused OTA plans that remain consistent with wider Disney priorities and brand standards.
Build strong relationships with OTA partners, using performance insight and engagement to unlock new commercial opportunities and secure win‑win outcomes.
Manage a focused portfolio of priority OTA partners, potentially supporting other commercial partners or market activity, and lead cross‑functional projects with moderate complexity and resource requirements.
Use data, insight, and market feedback to identify opportunities, shape recommendations, and improve partner performance over time, explaining difficult concepts and influencing stakeholders to adopt new approaches.
Coordinate integrated OTA commercial and marketing activation plans across timing, messaging, product priorities, localisation, and partner requirements.
Manage internal stakeholder alignment across markets, marketing, commercial, creative, and approvals to ensure OTA activity is delivered clearly, on brand, and on time.
Improve how Walt Disney World Resort and Disneyland Resort products are presented across third‑party platforms, ensuring clear content, strong merchandising, and accurate product information.
Track performance and turn data into clear actions that improve conversion, revenue, and partner effectiveness, contributing insight to planning and forecasting processes.
Contribute to OTA strategy by sharing market insight, partner feedback, and recommendations from across the region, helping to shape the future of this developing growth channel.
Build simple, scalable ways of working that make the OTA channel easier to manage, measure, and grow, while mentoring others on best practices as a skilled team player and lead.
Demonstrate strong collaboration, planning, and accountability by aligning work with organizational goals, holding yourself and partners to commitments, and fostering effective teamwork across markets.

Required Skills & Qualifications

Strong commercial judgement and travel industry account management experience, with the ability to balance revenue growth, brand integrity, guest experience, and OTA or multi-market distribution priorities when shaping account plans and partner recommendations.
Proven ability to develop and deliver partner marketing activity, including campaign planning, promotional execution, digital activation, creative development, and performance review to improve visibility, conversion, and booking results.
Highly analytical, with the ability to interpret data, assess OTA distribution performance, identify trends or risks, and translate insights into clear commercial recommendations for internal teams and external partners.
Strong stakeholder management, communication, and relationship-building skills, with experience collaborating across multiple markets, central functions, matrix organisations, and external partners to align priorities and deliver activity effectively.
Excellent planning and organisational skills, with the ability to manage multiple priorities, lead cross-functional initiatives, and bring structure, pace, and momentum in a fast-paced or developing channel.
Experience working across EMEA markets, demonstrating cultural sensitivity and the ability to adapt approaches to local market nuances.
Strong English language skills; additional European languages are desirable.
Bachelor’s Degree or higher in a relevant field, plus a minimum of 7 years’ relevant experience in travel industry sales, account management, or commercial and marketing roles, ideally with OTA or multi-market exposure.
Experience in key account management across retail travel trade, OTAs, or tour operators, with a track record of delivering against annual sales targets.

The Perks

25 days annual leave
Private medical insurance & dental care
Free Park Entry: You will have the opportunity to enter any of our parks with your family and friends for free
Disney Discounts: you are entitled to discounts on designated Disney products, resort F&B and ticketing
Excellent parental and guardian leave
Employee Resource Groups – WOMEN @ Disney, Disney Mosaic, Disney PRIDE, our disability & neurodiversity focused group - ENABLED, and our Mental Health & Wellbeing Group, TRUST.

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.