Account Manager – Client Services

Position: Account Manager – Client Services 

**Important**: This role requires at least five years of firsthand experience living and working in the United States, polished and natural spoken and written English, and a strong understanding of U.S. business culture and client expectations. Applicants who do not meet these requirements will not be considered.

Location: Fully Remote / Work From Anywhere 
Schedule: US Central Time, Monday–Friday (Full-Time)

Overview

Integrated Hire (integratedhire.com) helps small and mid-sized U.S. businesses build high-performing remote teams by connecting them with experienced offshore professionals across administration, finance, customer service, marketing, operations, and more.

We’re looking for a Client Services and Client Success Manager who is highly organized, responsive, and excellent at keeping clients happy. This is not primarily a sales role. The focus is on onboarding, client communication, follow-up, problem solving, and making sure the client experience stays smooth from the moment a client signs through the hiring process and beyond.

A significant part of this role involves stepping in when things do not go according to plan. You may be handling an unhappy client, employee performance or attendance concerns, communication breakdowns, or other unexpected issues. You’ll take ownership, coordinate with the right people internally, and help drive each situation toward a resolution.

This role is best suited for someone who is calm under pressure, strong with follow-through, comfortable speaking with U.S.-based clients, and able to manage many moving pieces without letting anything fall through the cracks.

We’re open to experienced professionals based anywhere in the United States or abroad, provided they can consistently work U.S. business hours and communicate naturally and confidently with U.S. business owners.

Key Responsibilities

Client Issue Resolution & Problem Solving

• Take ownership of client issues and drive them through resolution
• Manage situations involving employee performance, attendance, communication problems, client dissatisfaction, replacements, and other service issues
• Communicate directly with clients to understand concerns, set expectations, and determine next steps
• Coordinate with recruitment, leadership, and other team members to resolve problems quickly
• Handle sensitive or difficult conversations professionally while maintaining strong client relationships

Client Onboarding & Handover

• Lead or join onboarding calls after a new client signs and manage a smooth handover from sales to delivery
• Confirm and document client requirements, expectations, and timelines for the internal team
• Set the tone for a professional, organized client experience from day one

Client Communication & Retention

• Serve as the main point of contact for clients through recruitment, placement, and beyond
• Run regular check-ins and updates on search progress, interviews, and next steps
• Answer client questions with clear guidance on process, documentation, and timelines
• Stay proactive after hires are made by flagging concerns, risks, and expansion opportunities
• Keep clients seeing Integrated Hire as a reliable long-term partner

Interview & Recruitment Coordination

• Coordinate interview scheduling between clients, candidates, and recruiters
• Monitor client interviews to ensure attendance
• Jump in on scheduling, access, or technical issues in real time
• Collect post-interview feedback and share it clearly with the team

What We’re Looking For

Required

• 3+ years in client success, account management, operations, recruitment coordination, or a similar client-facing role
• Experience working with U.S.-based clients or companies
• Excellent written and verbal English communication skills
• Strong organization and follow-through across multiple clients, tasks, and conversations
• Comfortable leading client calls and handling difficult or sensitive conversations professionally
• Strong judgment and problem-solving ability when dealing with unhappy clients, employee issues, or situations without an obvious answer
• High attention to detail with documentation, scheduling, and process management
• Proactive, dependable, and able to take ownership without needing constant reminders

Preferred

• Experience in staffing, HR, recruitment, outsourcing, BPO, or remote team management
• Experience supporting SMB clients in the U.S.
• Familiarity with CRM, ATS, project management, or client communication tools
• Experience coordinating interviews, onboarding, or service delivery processes
• Experience handling client escalations, employee performance issues, or other high-touch problem resolution
• Background in operations, executive support, or customer success
   

Why Join Us

• Fully remote – work from anywhere in the U.S. or abroad
• True location flexibility
• Work directly with founders and senior team members
• Play a key role in improving client experience and retention
• Fast-growing company with strong opportunity for advancement
• Collaborative, entrepreneurial team environment